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Description

We are looking for a skilled Call Center Specialist to join our client's team out of Knoxville, Tennessee to work in a remote setting. This is a contract-to-permanent opportunity with a focus on providing excellent support to customers in the financial services sector. The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to work efficiently in a fast-paced, remote environment. Local East TN candidates in the Eastern Time Zone are welcome to apply only.

Responsibilities:

• Respond to incoming customer inquiries by providing accurate information about financial products and services.

• Promote additional services and offerings to customers through effective communication and soft-selling techniques.

• Explain service features and contractual details clearly to clients to ensure understanding.

• Prepare and finalize service agreements with customers, ensuring all requirements are met.

• Update and manage customer records using an Oracle-based system, ensuring data accuracy.

• Perform efficient data entry and maintain organized documentation.

• Utilize Microsoft Word, Excel, and Google Drive for tracking, reporting, and communication tasks.

• Deliver exceptional customer service while maintaining high standards of professionalism.

FOR IMMEDIATE CONSIDERATION PLEASE APPLY DIRECTLY

Requirements • Associate's or Bachelor's degree is required.

• Previous experience in customer service or call center roles, particularly in the financial services industry, is preferred.

• Proficiency in data entry and familiarity with CRM systems, especially Oracle-based platforms.

• Competence in using Microsoft Office tools (Word, Excel) and Google Drive.

• Strong written and verbal communication skills.

• Ability to multitask, prioritize tasks, and adapt to a high-volume environment.

• Comfortable working in a remote setup with minimal supervision. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .