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Description

We are seeking a detail-oriented and proactive EHR/Practice Management Systems Specialist to support and optimize our electronic health record (EHR) and practice management platforms. This role is critical in ensuring smooth operations, driving efficiency, and supporting organizational growth through system enhancements and integrations.

What You’ll Do

System Support & Maintenance

Provide end-user support by answering questions, troubleshooting issues, and communicating system changes or outages.

Document concerns and escalate as needed to leadership.

Data Management

Assist with insurance payer and chargemaster fee schedule data entry.

Follow data entry policies and business rules to maintain high-quality data.

System Optimization

Stay current on EHR capabilities and updates through learning platforms.

Recommend and implement optimizations for revenue-related areas, including charges, dictionaries (HCPCS, CPT, ICD-10), insurance verification, and clinical documentation.

Lead cyclical upgrades, customizations, and internal updates in collaboration with leadership.

Reporting & Analytics

Provide technical assistance in creating clinical and financial reports (ad-hoc and scheduled).

Partner with multiple departments to deliver actionable insights.

Implementation & Integration

Coordinate EHR implementation for new clinics and team members.

Collaborate across departments to ensure successful execution of integration projects.

Continuous Improvement

Identify and implement process improvements to enhance efficiency, scalability, and innovation.

Adapt to business growth and strategy, cross-training as needed.

Compliance

Follow all legal and regulatory requirements, including HIPAA guidelines, to maintain patient privacy.

What We’re Looking For

Bachelor’s degree in a business-related field or equivalent experience (minimum 6 years in a similar role).

Healthcare experience required.

4+ years working with EHR or practice management software preferred.

1–2 years in project management, performance improvement, or consulting preferred.

Strong professional presence, business acumen, and excellent communication skills.

Ability to work independently, prioritize tasks, and meet deadlines.

Proficiency in Microsoft Office applications, with advanced Excel skills (data import, mapping, cleanup, and export).

Ability to explain technical concepts to diverse audiences.

Basic math skills for insurance payment settings.

Requirements Modbus, EHR SYSTEM, Health information systems, Microsoft Excel, Basic Troubleshooting, Application Interfaces, Digital interfaces, Healthcare interfaces Technology Doesn't Change the World, People Do.®

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