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Job Title: ESS Account SpecialistJob Description

Join a rapidly growing team as an ESS Account Specialist focused on enhancing the shipper experience for vendors and sellers. This role involves working with Amazon Inbound Transportation to drive innovation in transportation and logistics, consistently evaluating network shipper defects, and driving improvements through coaching and performance management.

Responsibilities

+ Monitor, verify, and present data daily.

+ Overcome transportation disruptions and other barriers in real time.

+ Identify transportation defect root causes.

+ Maintain daily logs on assigned shippers.

+ Lead weekly calls with assigned shippers.

+ Conduct daily business review stand-up calls.

Essential Skills

+ Experience in account management or customer service.

+ Proficiency in Excel.

+ Strong problem-solving skills.

+ Understanding of transportation, intermodal, and supply chain operations.

Additional Skills & Qualifications

+ 2 years of experience in logistics, supply chain, or relevant field preferred.

+ Basic data analytical skills.

+ Experience writing process improvement proposals.

+ Entry-level knowledge of MS Excel.

+ Strong interpersonal and customer service skills.

Work Environment

The team operates in a 100% supportive environment, offering the opportunity to work with top customers. The position provides excellent exposure for future full-time employment opportunities, with significant support and training for technical skills. The focus is on developing interpersonal and organizational skills, allowing individuals from diverse industries such as event planning, real estate, sales, and hospitality to excel.

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Jan 21, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.