"Alerted.org

Position Tittle: Onboarding Specialist

Duration: Contract to Hire

Work Location: Naples, FL

Work Mode: Hybrid (3 days in office, 2 remotes) MONDAYS ARE ALWAYS IN OFFICE

Years of Experience: 3+ years applicable experience required overall

Industry background: Banking, Financial, Technology, Hospitality

Roles and Responsibilities:

Implements moderately complex new products and services for clients. This includes analyzing requirements and gathering deliverables to complete the implementation, performing maintenance on existing client profiles and maintaining client-specific operating procedures.

• May provide sales or consultative support to clients in selected deals.

• Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product. Coordinates and produces data for pre-implementation validation.

• Analyzes, assesses and documents client requirements while adhering to established processes and procedures. Verifies implementation work done by other staff.

• Escalates or addresses challenges and may train clients on products and/or services. Ensures positive ongoing client experiences.

• Manages multiple implementations simultaneously; reports/drives progress relative to service level performance. Facilitates/participates in internal and external stakeholder meetings. Guide new restaurant and retail clients through the full Linga rOS onboarding process from kickoff to go-live.

• Conduct onboarding kickoff calls to review hardware, software licensing, menu requirements, and network readiness.

• Perform remote hardware installation and configuration, including PAX devices, printers, Android devices, iPads, KDS, and network components.

• Serve as the primary point of contact for clients during onboarding (first 60 days for clients), ensuring clear communication and timely project updates.

• Review and validate all menu data, modifiers, pricing, taxes, dual-pricing settings, and payment processing configurations.

• Coordinate VAR submissions and ensure payment terminals and payment processing setups are completed accurately.

• Provide training on Linga rOS POS, KDS, Kiosk, Inventory, Loyalty, QR ordering, and online ordering features as needed.

• Manage network sign-off requirements and collaborate with customers to ensure proper infrastructure prior to installation.

• Track project milestones, identify delays or risks, and escalate issues to management when necessary.

• Support clients during their scheduled go-live, ensuring a smooth transition into daily system usage.

• Provide continued onboarding support for 30 days after go-live, ensuring system adoption and addressing post-launch adjustments.

• Record detailed case notes, documentation, and follow-up actions in CRM systems.

• Collaborate closely with Sales, Support, and Onboarding Leadership to ensure handoff consistency and customer success.

• Maintain a high level of product expertise on Linga modules, hardware compatibility, and best practices for deployment.

• Deliver an exceptional customer experience by understanding customer needs, resolving challenges, and ensuring long-term success.

Must Have Technical Skills: (Min 2+yrs Of Exp In All Of The Below Skills)

• Ability to troubleshoot technical issues related to hardware, software, and network configurations. (Strong understanding of POS systems, payment processing, and hardware components highly preferred) • Excellent communication skills with the ability to explain technical concepts in an easy-to-understand manner.

• Strong organizational and project management-type skills, with the ability to manage multiple onboarding projects simultaneously (not a true PM position).

• Comfortable working in a fast-paced environment with shifting priorities and deadlines.

• Proficiency with CRM tools, ticketing systems, and basic data entry/documentation standards. Implementation experience Strong Customer service skills

Flex Skills/Nice to Have:

• Experience working with customers in hospitality, retail, or restaurant environments highly preferred. • Spanish Bilingual- at least one will be needed, so Spanish speaking would be a big nice have skill (may be able to flex on some required skills for Spanish speaking)

• Analytical Thinking

• Change Management

• Customer Solutions

• Data Analytics

• Financial Processes

• Organizational Analysis

• Storytelling

• Waterfall Model

Thanks,

Shafique Mohammed

Recruiting Manager

210 Sixth Avenue, Suite 3100 | Pittsburgh, PA 15222

systemone.com | LinkedIn (https://www.linkedin.com/in/shafique-m-519421bb/)

Ref: #404-IT Pittsburgh

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.