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Social Services Analyst 3-EC

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Social Services Analyst 3-EC

Salary

$3,410.00 - $6,136.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

LDOE50538077-011426EL-EC

Department

Education-State Activities

Opening Date

01/14/2026

Closing Date

1/25/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

This position is located in Baton Rouge, LA

Office of Early Childhood Operations

Job Focus Area

The Social Services Analyst 3 is a complex professional role within the Louisiana Department of Education’s Child Care Assistance Program (CCAP), specifically dedicated to the implementation of Act 3. The primary mission of this position is to remove barriers to high-quality childcare for at-risk families, ensuring that Louisiana’s youngest citizens enter kindergarten ready to learn. Operating within the Office of Teaching and Learning, the role combines high-level data analysis with direct family advocacy, requiring a deep understanding of complex federal funding regulations to effectively manage case development and eligibility determinations.

This position serves as a lead worker, providing vital coaching and training to lower-level analysts while identifying specific work areas needing improvement and corrective action. Key competencies for success include proficiency in essential state systems like OnBase, CAPS, and TIPS, along with the interpersonal skills necessary to address customer complaints and consult with families on their unique needs. As a unique career opportunity, this role offers the chance to directly shape the state's unified Early Childhood Network by developing procedures that improve workflow efficiency and quality control.

Preferred Experience:

A strong background in interpreting and applying complex federal and state regulations to ensure families receive correct benefits.

Candidates with the following skills and competencies are encouraged to apply:

+ Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

+ Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes..

+ Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

+ Acting with Ethics and Integrity:The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.

+ Training Others:The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.

Minimum Qualifications

Five years of experience in social services; OR

Six years of full-time experience in any field plus two years of experience in social services; OR

A bachelor's degree plus two years of experience in social services; OR

An advanced degree in a social sciences field plus one year of experience in social services.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere.

Job Duties and Other Information

Job Duties:

+ Identify performance gaps in your workgroup and recommend or initiate corrective actions to maintain high service standards.

+ Perform high-level analysis of family data to establish program eligibility without bias, applying intricate federal and state regulations

+ Managing active cases with regular follow-ups at 30, 60, and 90-day intervals and collaborating with stakeholders

Position-Specific Details:

Appointment Type: Probational, Promotional, or Job Appointment. The person hired for this position is expected to regularly report to the Baton Rouge office. Current permanent classified state employees may be required to accept a probationary appointment, if selected.

Career Progression: This position does not participate in a Career Progression Group.

Work Schedule: Work hours are Monday - Friday. Work hours will be determined.

Compensation: The salary offered will be determined based on qualifications and experience.

**Note regarding the advertised pay range: The maximum amounts listed are the maximum salary amounts a person can make over their career andnot the maximum amount we are allowed to pay a new hire .

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy contact:

Louisiana Department of Education – Human Resources

PO Box 94064

Baton Rouge, LA 70804

[email protected]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

I understand that information on this application may be subject to investigation and verification and that any misrepresentation or material omission, including on my responses to supplemental questions, may cause my application to be rejected, my name to be removed from the eligible register, and/or subject me to disqualification from future job opportunities and/or dismissal from state service.

+ Yes

+ No

02

Have you ever applied a complex federal or state regulation to a case that was not straightforward?

+ Yes

+ No

03

If you answered Yes to the previous question, please describe the situation, including the number of years of experience. Reference this experience from your application (not your résumé), and explain how you ensured your determination was consistent and free from bias. If you answered No, enter “N/A.”

04

Have you taken steps to ensure your case files are audit-ready at all times, and have you ever participated in an internal or external program audit?

+ Yes

+ No

05

If you answered Yes to the previous question, please describe the steps you take to maintain audit-ready case files and your experience participating in internal or external audits, including the number of years. Reference this experience from your application (not your résumé). If you answered No, enter “N/A.”

06

Have you prioritized a caseload where multiple families had urgent, competing needs?

+ Yes

+ No

07

If you answered Yes to the previous question, please describe how you prioritize your caseload in these situations, including the number of years of experience. Reference this experience from your application (not your résumé). If you answered No, enter “N/A.”

08

Are you a current employee of the Louisiana Department of Education? Please note - teachers and other employees of the school system are NOT considered employees of the LA Department of Education:

+ Yes

+ No

09

FPP - 26: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

+ I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.

+ I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.

+ I apply and explain policies accurately, adapt to routine situations, and help improve procedures.

+ I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.

10

FPP - 26: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

11

TCr - 26: Thinking Critically - How do you analyze information and draw meaningful conclusions from it?

+ I miss key details or oversimplify information, and my conclusions may not be based on evidence.

+ I try to analyze information, but I may overlook the relevance or credibility of my sources.

+ I analyze key information, consider the evidence, and form logical conclusions based on credible sources.

+ I uncover deeper insights by connecting different sources, questioning assumptions, and identifying patterns.

12

TCr - 26: Thinking Critically - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

13

TO - 26: Training Others - How do you design or deliver training to help others learn and grow?

+ I struggle to create clear or engaging training experiences, and my content may be disorganized or inaccurate.

+ I can deliver basic training content, but I may have trouble explaining it clearly, adjusting to learners, or checking their understanding.

+ I design structured, relevant training; I engage learners, adjust my methods when needed, and check for understanding with clear feedback.

+ I create interactive, high-impact training that adapts to learners' needs, reinforces key ideas, and supports long-term growth through feedback and assessment.

14

TO - 26: Training Others - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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