• Patient Services Representative

    UPMC (Gettysburg, PA)


    Join our team of Life Changers!

     

    UPMC is hiring a full-time Patient Service Representative to support the Gettysburg Multi-Specialty team in Gettysburg.

     

    Shift/Hours: Monday - Friday between the hours of 7:00am-5:00pm, Hours will be based on office scheduling needs - No holidays or weekends!

     

    We're looking for a team member who brings outstanding customer service skills and a strong commitment to patient care.

     

    In this role, you'll collaborate closely with multiple offices and work alongside a variety of specialties to support seamless patient access. Our practice is a fast‑paced, high‑volume environment with multiple provider schedules and a diverse patient population, offering a great opportunity to grow and contribute in a meaningful way.

     

    Travel will be required 25% of the time between offices. Manager will discuss further during interview.

     

    Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

    Responsibilities:

    + Provide a warm greeting for all patients.

    + check-in/Register & Check-out patients

    + Manage phone calls

    + Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.

    + Collect copayments and any other applicable patient payments at the point of service.

    + Confirm and/or update patient registration information at checkout and schedule follow-up appointments.

    + Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

    + Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

    + Promote MyUPMC patient portal and assist patients in registration when applicable

    + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.

    + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.

    + *Performs in accordance with system-wide competencies/behaviors

    + *Performs other duties as assigned.

    + Completion of high school graduate or equivalent is required.

    + Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

    + Two years of experience in a medical / billing / fiscal or customer service function is preferred.

    + Knowledge of medical terminology is preferred.

    + Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:

    + Act 34

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran