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RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Works independently in providing support for assigned Enterprise Resource Planning (ERP) modules (e.g. finance, supply chain, human resources, learning management, timekeeping & scheduling, etc.), including implementation of industry best practices, facilitating priorities and adhering to project timelines and deliverables.

• Maintains a working knowledge of operational business processes and provides consultative services to operational departments supported on advancing the use of technology to achieve efficiencies and automate manual work.

• Investigates and documents business systems, identifies options for improving business systems and bridges the needs of the business with the use of information technology. Works as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to processes, policies and information systems.

• Critically evaluates and documents information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.

• Completes analysis to understand business problems and opportunities in the context of the requirements, provides functional design documentation, and collaborates with others to recommend solutions that enable the organization to achieve its goals.

II. TYPICAL PHYSICAL DEMANDS:

• Seeing, hearing, speaking, finger dexterity.

• Frequent: sitting.

• Infrequent: walking, stooping/bending, reaching at and below shoulder level.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• Bachelor’s degree in Management Information Systems, Information Technology, Computer Science, Business Administration, Business Process Re-engineering or related field; or four (4) years experience in functional ERP IT support may be substituted for the educational requirement.

B. EXPERIENCE:

• In addition to the educational requirement, three (3) years experience in functional ERP IT support, including business analysis, requirements gathering, functional design documentation, system configuration and testing.

• Experience to demonstrate the following:

o Solid working knowledge of operational business processes for assigned areas.

o Solid knowledge of business analysis, requirements gathering, and development of functional designs.

o Experience in application configuration, query writing, access administration, and workflow development.

o Working knowledge of Microsoft applications, including Office, Excel, Work, and other desktop applications.

o Strong analytical skills, including a solid understanding of how to interpret customer business needs and translating them into application and operational requirements.

o Excellent communication and interpersonal skills to effectively communicate in working with peers and customers.

o Ability to remain flexible in a demanding work environment and to adapt to a rapidly changing environment.

• Previous IT experience with assigned ERP vendor solutions (e.g., PeopleSoft, Kronos, etc.) preferred.

Equal Opportunity Employer/Disability/Vet