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Job Title: Spa Attendant Supervisor

Job Type: Full-Time (minimum of four days a week)

Position Summary:

We are looking for a dedicated and service-oriented Spa Attendant Supervisor to join our team. In this role, you will support the daily operations of the spa while guiding and mentoring a team of spa attendants to ensure a seamless and elevated guest experience. This position requires strong leadership, excellent communication, and a proactive mindset. The ideal candidate is someone who leads by example, maintains high standards of cleanliness and professionalism, and thrives in a fast-paced, guest-focused environment.

You will play a key role in upholding our spa's commitment to exceptional service by training new team members, supporting conflict resolution, and addressing guest needs with confidence and care.

Primary Responsibilities:

+ Ensure all guest-facing services meet the spa's cleanliness, safety, and hospitality standards

+ Organize and maintain spa materials, including preparation and disinfection of supplies and spaces

+ Greet and assist guests, providing guidance, amenities, and support with product, beverage, and material needs

+ Respond to guest inquiries and concerns with professionalism and care, escalating issues as necessary

Supervisory Responsibilities:

+ Oversee daily responsibilities of spa attendants, ensuring completion of tasks to established standards

+ Assist in onboarding and training of new team members to support consistency and team integration

+ Promote a positive work environment by facilitating respectful, solutions-based peer-to-peer conflict resolution

+ Monitor guest experiences and proactively address service concerns; empowered to resolve issues independently when appropriate

+ Delegate tasks effectively to maximize productivity and team engagement

+ Identify and correct errors or performance gaps by providing timely, constructive feedback and coaching

+ Take initiative in leading new projects or team efforts, encouraging buy-in and enthusiasm from team members

+ Provide support in shift coverage by helping arrange replacements for call-outs

+ Remind the team of operational side work to be completed during downtime

Why Join Us:

+ Work in a tranquil and upscale spa environment

+ Play an important role in guest satisfaction

+ Access to resort-wide employee benefits and perks

Benefits & Compensation

Pay: $17 per hour

Daily Perks:

+ Employee meals

+ Free parking

+ Uniforms provided with in-house laundry service

+ 20% discount at all resort restaurants

+ 10% discount at participating local businesses

+ Free daily cruises (subject to availability)

+ Discounted room and golf rates

Health & Wellness:

+ Medical, dental, vision, and life insurance (available to full-time employees after 60 days)

+ Access to an on-site clinic exclusive to resort employees with benefit coverage

+ Flexible reimbursement plan

Retirement:

+ 401(k) plan with 50% match up to 4% contribution (eligibility begins at age 21 after 60 days of employment)

Paid Time Off:

+ After 6 months: 7 days

+ After 1 year: 10 days

+ After 2–4 years: 15 days

+ After 5+ years: 20 days

Holiday Pay:

+ Time and a half for hours worked on Thanksgiving and Christmas