• Emergency Communications Dispatcher (Part-Time,…

    Penn Medicine (Lancaster, PA)


    Description

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

     

    Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

     

    Job Title: Emergency Communications Dispatcher

     

    Entity: LGH

     

    Hours: 0.4 FTE (16 Hours per week), Evening Shift

    Summary:

    + Coordinates and dispatches emergency and routine services for internal and external customers. Patient care/customer service includes care/service to patients/customers in the following age groups: neonatal (birth to 30 days), pediatric (30 days through 12 years), adolescent (13 through 18 years), adult (19 through 64 years), and geriatric (65 years and above).

    Responsibilities:

    + Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following

    + Receive emergency calls from internal emergency numbers at LGH and LGH Health Pavilion (7911, 3911)as well as panic alarms within LGH . Dispatchers must take appropriate actions to coordinate Security, Fire, Haz Mat, and EMS. Dispatcher for any and all emergencies which require non clinical emergency response (combative patients/visitors, fires, vandalism, facility malfunctions, elevator entrapment, facility alarms, panic alarms, door alarms, equipment alarms). Penn Medicine/Lancaster General Health (LGH) dispatchers elevate response to local emergency responders as necessary/if incident exceeds internal capabilities (in alignment with HICS standards).

    + Dispatch and track Hospital Security Officers on Emergent and non emergent Events.

    + Monitor and maintain recorders for Closed Circuit Security and Trauma Cameras.

    + Coordinates Helicopter Transfer requests and Landings at LGH.

    + Coordination center for all hospital related transports with EMS.

    + Coordinate Medical Command and EMS Medical Reports.

    + Dispatching and Re-dispatching testing responsibilities for EMS and Fire.

    + Responsible for hospital divert notifications.

    + Responsible for daily statistical information.

    + Information system management with Computer Aided Dispatch (CAD), database and statistical information management-CAD system reports on emergency resource activities, patient transport discharges, alarm activations, med command events, other emergencies as needed.

    + Performance Improvement activities.

    + Provide EMS Coordination for WBH Perinatal Response Teams.

    + Follow Emergency Procedures Guidelines (Code; K, H, Blue. Condition; 8, red, yellow, green. And Bomb Threats). Operates under JCO standard EM. 02.02.01. to ensure communications with internal and external resources/emergency responders is maintained at all times up to and including PEMA radio operation.

    + Provide close communication with Nursing Supervisor on numerous events.

    + Provide directions to LGH for patients and visitors unfamiliar area.

    + Provide license / employee sticker information to security.

    + Coordinate requests for county emergency resources to LGH. When external resources are provided, the LGH ECC's role is to bridge coms with the facility ops teams and external ops teams until unified command is otherwise established.

    + Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

    + Other duties as assigned to support the unit, department, entity, and health system organization

    Minimum Required Qualifications:

    + High school diploma or equivalent (Required)

    + Computer Experience (Windows Word, Excel / Lotus Approach / Computer Aided Dispatch (CAD)/ Database management) (Required)

    + One (1) year of experience in EMS, Emergency Dispatching, Police, Fire, or Security; and/or one (1) year working with police, hospital and/or community transport, and/or inpatient hospital patient related care/service (Required)

    + Customer Service Skills / Communication Skills (Required)

    + Recognized Telecommunicator Course or Emergency Medical Technician preferred.

    Credentials:

    Education or Equivalent Experience:

    + H.S. Diploma/GED (Required)

     

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

     

    Live Your Life's Work

     

    We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

    REQNUMBER: 301291