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Job Description:

Under close/general supervision by licensed personnel the Emergency Department Technician will perform a variety of functions in support and care of patients requiring urgent or emergency care in an urgent care or emergency medical setting. The Emergency Department Technician will work directly with and provide close observation of patients assigned to their care. Care assignment is delegated through registered nurses and/or providers. The Emergency Department Technician will maintain an orderly work environment at nursing station/exam areas; responds to patient care needs; transports patients; delivers specimens to lab; data entry for orders; answers phone, performs EKGs and directs calls to RN's on duty as required. The Emergency Department Technician is also responsible for direct patient interaction with patients experiencing behavioral, mental, substance abuse (high risk patients), and other conditions that effects or impairs a patient’s ability to behave in a sound and rational manner. Must possess knowledge of the principles, procedures, techniques, and trends in mental health crisis intervention and have considerable knowledge in human behavior. The Emergency Department Technician will provide therapeutic interaction, understand escalating behavior, and intervene to de-escalate behavior. The Emergency Department Technician will also provide 1:1 observation, ensuring patient and associate safety, of high risk patients, both in the ER and all other area of the hospital. The Emergency Department Technician reports directly to the Director Emergency Department

An EMT Certification is required for this position

Schedule Details:

Shift: Full Time: 12:00pm - 10:30pm/4 days per week. Variable days including weekends and holidays.

Benefits Eligible: Yes

ESSENTIAL DUTIES AND RESPONSIBILITIES

+ Interact routinely with patients, observe behaviors and communicate significant observations to nursing staff. Receives, greets and directs patients, visitors and hospital personnel. Provides accurate responses in a friendly, timely and courteous manner.

+ Ability to access, manage and update patient medical records through Hospital Electronic Medical Record Information System. Maintains HIPAA rules, regulations and follows "Patients’ Rights Policy" at all times.

+ Appropriately directs phone calls to RN's, relays messages, maintains confidentiality in department at all times. Utilizes proper phone etiquette at all times.

+ Monitor behavior, recognize behavioral escalation, provide therapeutic de-escalation Coordinate and assist with care as directed.

+ Attend to physical needs of patients and family in collaboration with RN's and Physicians. Including assistance with personal hygiene tasks, such as bathing, toileting and caring for incontinence if necessary along with feeding and mobility.

+ Provides therapeutic patient interaction

+ Utilize Crisis Prevention Intervention when exposed to volatile patients to maintain personal safety while ensuring safety for the patient and other individuals on the unit. Fosters good public relations for the hospital. Demonstrates knowledge of information management as appropriate. Closely monitors patient and environment to provide safe area for both associates and patient.

+ Assist nursing staff in responding to emergency situations. Assist with resuscitation / CPR and emergency airway procedures.

+ Monitor and document nutritional intake.

+ Assists in assessment and planning for high-risk patient services.

+ Provide direct care and supportive counseling

+ Respond to all code grays when available

+ Participates in facility Quality Improvement/IOP Program

+ Demonstrates skills in verbal, nonverbal and written communication in a dignified and courteous manner.

+ Stocks rooms and nurses station and prepares area to receive patients; photocopies as needed. Inventories and requisitions supplies as needed.

+ Attends unit meetings and reads hospital e-mail.

+ May be assigned to monitor patients on a continual basis.

Education

Required:

High School Diploma or Genera Education Degree (GED)

Preferred:

Associate of Arts Degree

CERTIFICATION, REGISTRATION, LICENSE

Required:

Basic rhythm recognition competency within 6 months of hire

BLS required upon hire

EMT Certification required upon hire

Preferred:

Current C.N.A. preferred

EMT IV/IO endorsement preferred

EXPERIENCE

Required:

One to three months related experience or training or equivalent combination of education and experience

Preferred:

Previous experience in a mental health setting

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Typing skills

+ Knowledge of medical terminology

+ Computer Charting

+ Ability to communicate effectively and diplomatically within a multi-functional team

+ Strong organizational skills and attention to detail

+ Ability to successfully function in a fast paced, service oriented environment

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. This job description in no way states or implies that these are the only duties to be performed by the Associate occupying this position. Associates will be required to follow any other job-related instructions and to perform another job-related duties requested by their supervisor in accordance with regulatory, legal, and organizational policies and procedures.

POPULATIONS SERVED

_Write other specific populations as appropriate_

Age of Patient Population Served

**XX** Neonate (birth – 28 days)

**XX** Infant (29 days – less than 1 year)

**XX** Pediatric (1 -12 years)

**XX** Adolescent (13 – 17 years)

**XX** Adult (18 – 64 years)

**XX** Geriatric (65 years & older)

HAZARDOUS EXPOSURE CATEGORY

Bloodborne Pathogens: Category I – Job Classification in which tasks involve exposure to blood, body fluids or tissue.

Required Protective Equipment:

•Gloves

•Goggles

•Safety Glasses

•Face Shields

•Face Masks – Surgical, N95 Respiratory Fit

• Moisture Resistant – Gown/Lab Coat

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General work environment, non-smoking, and moderate noise level.

Physical Requirements

+ Ongoing need for employee to perform patient transfers, lateral, vertical, horizontal with minimum to maximum assistance including equipment. And moving boxes, linen bags, supply carts with assistance for > 50#; overhead >25#.

+ Constant need to walk, stand, balance, visual acuity near and far, depth perception, color discrimination, peripheral vision, talking hearing, inside work on tile/carpet, cement/asphalt.

+ Frequent need to sit, stoop, kneel, squat, reaching above shoulder, reaching below shoulder, grasping, fingering, handling, feeling. Environment frequently damp, chemicals, gases/fumes, radiation, low/moderate noise.

+ Occasional need to climb, run. Environment occasionally cold, heat, outside, dust, vibration.

Location:

St James Hospital

Work City:

Butte

Work State:

Montana

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.63 - $26.45

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.