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**Job Title:** Medical Office Staff Assistant

**Hours:** 8am – 5pm

**Pay:** $14.51+/hr (DOE)

Summary/Objective

The Medical Office Staff Assistant performs a variety of clerical duties to ensure efficient office operations. Primary responsibilities include greeting patients, answering a multi-line phone system, and completing administrative tasks vital to the seamless delivery of patient care.

Essential Job Duties

+ Answer a multi-line phone system and direct calls to the appropriate parties.

+ Greet patients upon arrival, distribute necessary paperwork, and provide information for office visits or treatments.

+ Collect co-pays and other required fees prior to office visits or treatments.

+ Schedule and confirm appointments for assigned clinics or providers.

+ Communicate with patients regarding scheduling, referrals, or insurance verification.

+ Build and maintain effective relationships with outside physician offices, insurance companies, and hospital departments to ensure exceptional patient care.

Core Values

+ **Accountable, Collaborative, Competent, Compassionate, Respectful**

+ Respond promptly and effectively to reasonable requests, demonstrating clear communication, flexibility, and prioritization.

+ Exhibit a positive attitude and a caring approach, supporting the organization’s mission and philosophy.

+ Foster teamwork, embrace diversity, and consistently interact with customers and coworkers in a friendly and respectful manner.

+ Demonstrate thorough knowledge of job responsibilities and openness to continuous learning, accepting accountability for errors.

+ Adhere to all safety, infection control, confidentiality, and compliance policies, maintaining professional demeanor and hygiene.

Safe Behaviors

+ Observe, listen, and detect detailed results or subtle flaws/errors.

+ Challenge existing processes to identify and resolve potential discrepancies.

+ Effectively hand off essential information, authority, and responsibility during transitions in care.

+ Collaborate with peers and management to achieve organizational goals.

+ Follow rules and best practices to ensure safety for patients, staff, and self.

Physical Demands

+ Frequent use of hands and fingers for handling, documentation, and filing.

+ Effective verbal communication with participants.

+ Occasional sitting, reaching, stooping, kneeling, or crouching.

+ Frequent standing and walking.

+ Occasional lifting or moving up to 10 pounds; ability to assist participants in crisis situations as needed.

+ Reasonable accommodations may be made for individuals with disabilities.

Required Education and Experience

+ High School diploma or equivalent required.

+ 1–3 years of related experience preferred.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.