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The Epic Inpatient ClinDoc/Orders Applications Analyst is responsible for the design, build, configuration, optimization, and support of Epic’s Inpatient Clinical Documentation and Orders modules and related clinical workflows. This role requires a deep understanding of Epic ClinDoc and Orders, clinical workflows, and integration points across nursing, provider, and ancillary documentation processes.

As a subject matter expert (SME), this individual provides advanced guidance and product insight within an AMS delivery model, ensuring high-quality service and system stability for multiple client organizations. The Analyst partners with client stakeholders to drive workflow optimization, configuration best practices, and strategic use of Epic functionality to improve patient care delivery and operational efficiency.

This role is ideal for an experienced Epic professional who brings both technical expertise and clinical workflow insight, capable of supporting day-to-day AMS needs while advising clients on long-term system strategy and enhancements.

Key Responsibilities:

Epic ClinDoc & Orders Design, Build & Configuration

+ Lead the design, configuration, and ongoing maintenance of Epic ClinDoc and Orders, including flowsheets, SmartForms, SmartLinks, SmartTexts, NoteWriter templates, order sets, preference lists and decision support rules to name a few.

+ Develop and optimize documentation tools that enhance clinical efficiency and meet compliance, quality, and regulatory requirements.

+ Collaborate with clinicians, nurse informaticists, and operational leaders to align Epic design with standardized workflows and evidence-based practice.

+ Participate in system upgrades, releases, and testing cycles—evaluating new Epic functionality for potential adoption.

+ Document configuration details, test scripts, and design specifications in accordance with AMS governance standards.

AMS Support & Maintenance

+ Provide advanced support for multiple AMS clients, including issue triage, root cause analysis, and configuration adjustments.

+ Ensure stability, accuracy, and reliability of ClinDoc and Orders functionality across environments.

+ Manage incident and request queues in accordance with SLAs, documenting all work performed in client service management systems.

+ Perform periodic audits of documentation tools and templates to ensure standardization and optimal system performance.

+ Participate in upgrade readiness assessments, regression testing, and environment validation.

Subject Matter Expertise & Client Advisory

+ Serve as the Epic ClinDoc and Orders SME, offering expert advice on system functionality, limitations, and best-practice workflow design.

+ Provide product insight on Epic’s documentation tools, integration points, and future roadmap to help clients make informed decisions.

+ Collaborate with client leadership to identify opportunities for workflow improvement and clinical transformation.

+ Participate in RFP responses, new client onboarding, and business development efforts by providing Epic ClinDoc and Orders expertise.

+ Support expansion and optimization initiatives by recommending scalable, evidence-based configuration strategies.

Collaboration & Delivery Excellence

+ Work collaboratively with Epic AMS Leads, Project Managers, and other application analysts (e.g., ASAP, Willow, Radiant) to deliver coordinated, high-quality service.

+ Engage in governance, status, and review meetings to provide visibility into application health, enhancement progress, and incident trends.

+ Mentor and coach junior analysts, providing knowledge transfer and documentation of best practices.

+ Contribute to internal knowledge repositories, configuration templates, and toolkits to improve AMS delivery consistency.

Qualifications:

+ Bachelor’s degree in Nursing, Health Information Systems, Computer Science, or related field (or equivalent experience).

+ Minimum 5+ years of Epic Inpatient ClinDoc and/or Orders experience in design, build, configuration, and support.

+ Active Epic Inpatient ClinDoc and/or Orders certification required (additional certifications such as Willow, Stork, or ASAP a plus).

+ Deep understanding of Epic ClinDoc and Orders workflows, dependencies, and integration points with other clinical modules.

+ Demonstrated experience building flowsheets, SmartForms, SmartTexts, SmartLinks, and documentation templates.

+ Strong knowledge of inpatient clinical workflows, including nursing, provider, and ancillary documentation.

+ Experience supporting Epic upgrades, optimization projects, and cross-module integration testing.

+ Excellent analytical, communication, and problem-solving skills.

+ Ability to manage multiple clients, competing priorities, and deadlines in a dynamic consulting environment.

Core Competencies:

+ Epic Expertise: Deep understanding of Epic Inpatient ClinDoc and Orders design, configuration, and best practices.

+ Clinical Insight: Ability to translate clinical documentation needs into effective Epic tools and workflows.

+ Analytical Strength: Skilled in troubleshooting, data validation, and optimization analysis.

+ Client-Centric Approach: Builds trust and delivers consultative value through clear communication and solution delivery.

+ Quality & Accountability: Consistently delivers high-quality, compliant configuration and support.

+ Collaboration: Works effectively across modules and disciplines to support integrated care delivery.

+ Continuous Improvement: Identifies and implements enhancements that improve workflow efficiency and data quality.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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