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  • Technical Manager, Guest Experience Operations

    IHG (Atlanta, GA)



    Apply Now

    Lead aspects of the software development lifecycle, including requirements analysis, solution design and implementation, troubleshooting, and maintaining technical documentation.

    Your day to day

    + Contribute to technical and architectural direction, including design, methodology, and solution approach for current and future initiatives.

    + Design and implement solutions that follow team development standards, coding conventions, and established corporate best practices.

    + Partner with product owners and technical teams to understand stakeholder needs and translate requirements into scalable, maintainable solutions.

    + Maintain accurate and up-to-date application diagrams and technical documentation.

    + Use working knowledge of tools such as SQL and system configurations to support troubleshooting and technical investigations with internal and vendor teams.

    + Lead and support user acceptance testing and performance or stress testing to ensure solution quality, reliability, and scalability.

    + Proactively drive continuous improvement by analyzing user feedback, system performance metrics, and identifying enhancement opportunities.

    + Perform impact analysis for proposed process or system changes, assessing downstream effects, risks, and implementation considerations to inform decision-making.

    What we need from you

    + Bachelor’s or Master’s degree in a relevant field, or an equivalent combination of education and related professional experience.

    + 5–7 years of relevant professional experience, including hands-on involvement with data-related processes or systems.

    + Working knowledge of common software architectures, development methodologies, and system design principles.

    + Experience contributing to architectural and system design discussions and implementations.

    + Understanding of structured analysis and technical design techniques, with solid analytical and problem-solving skills.

    + Ability to perform root-cause analysis, evaluate problems, explore alternatives, and develop practical, well-reasoned solutions to meet business and technical needs.

    + Proficiency in SQL and data modeling, with experience working with data for analysis and reporting purposes.

    + Demonstrated ability to learn and understand underlying technical processes, with strong attention to detail and the ability to manage multiple tasks and priorities.

     

    Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

     

    The salary range for this role is $106,000.00 to $110,000.00. This role is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

     

    Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

     

    **Important information** :

    + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

    + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

    + If you require reasonable accommodation during the application process, please click here .

    + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

    + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

     

    At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

     


    Apply Now



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