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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

Job Summary

The Solutions Architect – M365 Endpoint will analyze, design, and implement Microsoft endpoint management solutions and related products for our company’s end customers and partners. They will also serve as the technical lead in installing, configuring and upgrading services within our customers’ and partners’ environments.

This position is a remote position with Home Office setup as determined by SHI management.

Role Description

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+ Responsible for the design and implementation of Microsoft Intune device management solutions and related technologies based on customer requirements including:

+ Microsoft Intune

+ Windows, macOS, mobile deployment

+ Apple Automatic Device Enrollment

+ Android Zero Touch

+ Autopilot

+ Manual enrollment scenarios

+ Post-deployment configuration

+ Application packaging and deployment

+ Certificate deployment (SCEP)

+ Security baselines and standards (Microsoft, CIS, etc.)

+ Script creation and deployment

+ Bash

+ PowerShell

+ Batch

+ VBS

+ Device troubleshooting

+ Intune Suite feature enablement

+ Microsoft Endpoint Configuration Manager (CfgMgr)

+ Co-management enablement, including CMG creation

+ Workload migration to Microsoft Intune

+ Configuration, troubleshooting, and site management

+ Entra ID

+ Conditional access

+ User and device groups

+ Roles and permissions

+ App registration

+ Microsoft Active Directory

+ Entra Hybrid Join

+ Group policy creation and migration

+ Organizational units and groups

+ Microsoft Active Directory Certificate Services

+ Device and user-based certificate issuance

+ Network device enrollment service (NDES)

+ Additional third-party tools

+ Migration from other MDM tools to Intune

+ Tenant to tenant migration (Quest, ForensIT, PowerSyncPro, etc.)

+ Intune integrations (PatchMyPC, RoboPack, etc.)

+ Microsoft 365

+ Plan, manage, and troubleshoot Office software deployments

+ Configure Office software updates

+ Develop detailed documentation analyzing customer and partner environments and identifying areas of opportunity that can be resolved via Intune endpoint management.

+ Create technical roadmaps and design documents for Microsoft Intune implementations, optimizations, and tenant to tenant migrations

+ Execute implementation plans and configure customer and partner environments according to design specifications.

+ Serve as a technical lead and subject matter expert on projects and workshops, overseeing the work of other project team members and being accountable for the outcome of the project.

+ Collaborate with other Microsoft delivery teams on projects involving other workstreams such mail migrations and security implementations.

+ Document best practices related to technology and processes for future reference by delivery team members.

+ Collaborate with sales team in identifying and closing opportunities through customer discovery and scoping meetings and presentations.

Behaviors and Competencies

+ Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

+ Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

+ Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

+ Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.

+ Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.

+ Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

Skill Level Requirements

+ Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate

+ Ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Intermediate

+ Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Intermediate

+ Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Intermediate

+ Extensive experience working on large scale IT projects related to design, deployment and configuration - Intermediate

Additional Skill Level Requirements

+ Proficiency with the design, implementation and support of Microsoft Endpoint solutions

+ Creation of script-based solutions to meet customer needs in PowerShell and Bash (Windows, Mac)

+ Strong project time management and communication skills

+ Consultative approach to deploying enterprise architecture

+ Passion for technology

+ Expert and timely decision-making skills

+ Strong written, presentation and verbal communication skills

+ Strong troubleshooting skills

+ Drive to learn and deploy new technology

+ Receptive listening skills, with ability to present ideas in a clear, concise fashion to technical and non-technical audiences

Other Requirements

+ Completed Bachelor’s Degree, Technical Degree or relevant work experience in Computer Engineering or related field.

+ Minimum 5 years of technical experience with increasing responsibility.

+ Minimum 3 years’ experience designing implementing and integrating Microsoft Endpoint Management technology.

+ Minimum 3 years’ experience working with and migrating Microsoft Endpoint Management technology.

+ Minimum 3 years of experience developing and executing scripts for automation and deployment.

+ Willingness to travel occasionally

The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status