• Consultant - Business Transformation

    Sedgwick (Pittsburgh, PA)


    By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

     

    Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

     

    Certified as a Great Place to Work®

     

    Fortune Best Workplaces in Financial Services & Insurance

     

    Consultant - Business Transformation

    PRIMARY PURPOSE

    Drive **strategic transformation initiatives** that shape Sedgwick’s future operating model. Own scoped workstreams from **design and analysis through iterative build and adoption** , with a focus on **AI-enabled solutions** , **digital process redesign** , and **enterprise value creation** . Collaborate with Business, AI, IT, and Data teams to **evaluate options** , **architect solutions** , and deliver measurable impact on **customer experience and EBITDA growth** .

     

    ESSENTIAL FUNCTIONS and RESPONSIBILITIES

    Transformation Design & Analysis

    + Lead **strategic assessments** of current-state processes and design future-state operating models aligned to growth and efficiency goals.

    + Conduct **AI discovery and feasibility analysis** ; identify automation opportunities and quantify business impact.

    Solution Evaluation

    + Drive **build vs. buy analysis** ; prepare business cases and vendor scorecards with clear ROI and EBITDA implications.

    + Coordinate RFI/RFP process; support contract negotiations and SLAs.

    Technical Discovery & Solutioning

    + Facilitate **discovery workshops** with Business, AI, IT, and Data teams to confirm architecture, integration points, and data readiness.

    + Document technical requirements and dependencies for implementation.

    Product Management & Agile Delivery

    + Translate business requirements into **tiered work structures** ; contribute to roadmap development and feature prioritization.

    + Manage agile delivery: backlog prioritization, sprint planning, and UAT coordination.

    Change Management & Adoption

    + Execute change strategy: stakeholder engagement, training plans, and communication cadence.

    + Monitor adoption metrics and adjust interventions to ensure sustained impact.

    Governance & Reporting

    + Prepare **executive-ready updates** : dashboards, risk logs, and benefit realization tracking.

    + Ensure compliance with data governance and security standards.

    ADDITIONAL FUNCTIONS

    + Perform other duties as assigned.

    + Travel as required (up to 25%).

    SUPERVISORY RESPONSIBILITIES

    + Lead small cross-functional teams; mentor Analysts/Analyst Sr. No direct reports.

    QUALIFICATIONS

    + **Education** : Bachelor’s or advanced degree preferred.

    + **Experience** :

    + 3–5 years in consulting or enterprise transformation roles ( **Bain AC/SAC or similar experience ideal** ).

    + Exposure to **strategic design** , **AI/automation solutioning** , product management, and agile delivery.

    SKILLS & KNOWLEDGE

    + Strong analytical and problem-solving skills; ability to structure complex decisions.

    + Familiarity with **AI/automation feasibility and risks** ; able to document requirements for engineering handoff.

    + Excellent communication; executive-ready deliverables; stakeholder management at Director/VP level.

    + Comfortable navigating ambiguity and driving clarity in cross-functional settings.

    WORK ENVIRONMENT

    + Mental: Analytical, organized, deadline-oriented, able to manage multiple priorities.

    + Physical: **Remote position** ; travel as required.

    + Auditory/Visual: Hearing, vision, talking.

    + Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

     

    \#LI-TS1 #remoted

     

    Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

     

    If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

     

    Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com