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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

In this role, you’ll recruit top talent, provide ongoing coaching, and foster a culture of collaboration, accountability, and continuous improvement. You’ll build strong partnerships across internal teams and external stakeholders, create winning strategies that leverage sales tools and value-based selling, and inspire your team to deliver outstanding results. Success will come from guiding your team in a fast-paced, dynamic environment that values creativity and innovation, while monitoring market share and customer trends to ensure continued growth.

What you'll do

+ Guide a team of Account Managers through ongoing coaching and development, ensuring they have the tools and confidence to succeed.

+ Attract top talent, foster growth, and create an environment that drives engagement and high performance

+ Monitor and report on monthly and quarterly performance, tracking progress toward long-term revenue goals

+ Consolidate insights from key corporate accounts and escalate issues or opportunities to improve outcomes

+ Be the primary escalation point during negotiations and provide leadership in complex situations

+ Work closely with teams in Commercial, Revenue Management, Network Planning, Marketing, Corporate Communications, Strategic Alliances, and Joint Business Partners to shape strategies and deliver results

All you'll need for success

+ BS / MA, Minimum 5 years of experience

+ Demonstrates the highest standards of personal ethics and integrity

+ Exceptional quantitative and analytical skills with an aptitude for problem solving; ability to solve problems creatively and tenaciously

+ Demonstrated ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions

+ Ability to manage multiple projects on an ongoing basis and adjust priorities, as necessary, to meet shifting deadlines in a dynamic work environment

+ Understands and is motivated by what is involved to change the status quo and the art and science of negotiating, both internally and externally, to achieve the desired outcome; seeks opportunities to transform existing business models

+ Excellent communication, presentation, and interpersonal skills with ability to handle complex topics comfortably and interact effectively with all levels of the organization in a straight-forward manner, both verbally and written

+ Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills

+ Ability to build consensus, both within the Modern Retailing organization and with other organizations within the company

+ Ability to identify creative and innovative solutions to complex problems

+ Ability to be flexible in adapting new ideas and approaches in work methods

+ Ability to coach, mentor, and serve as a role model

+ Demonstrated ability to create a culture of continuous improvement that is open and respectful and that thrives on diversity and trust

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.