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Employment Type:

Full time

Shift:

Day Shift

Description:

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center (https://www.loyolamedicine.org/location/lumc) , Gottlieb Memorial Hospital (https://www.loyolamedicine.org/location/gmh) , and MacNeal Hospital (https://www.loyolamedicine.org/location/macneal-hospital) .

If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Financial Counselor and become Loyola Strong!

The Financial Counselor supports patients by explaining treatment costs, insurance coverage, and available assistance options. Serving as a liaison between clinical teams and revenue cycle partners, this role ensures timely financial clearance, prior authorizations, and payment solutions, particularly for complex, high -cost services such as oncology, infusion, and specialty pharmacy care. The Financial Counselor also contributes to operational improvements through account monitoring, data analysis, and collaboration with leadership to enhance both patient experience and financial outcomes.

**Shift:** 9am - 6:30pm CST

What you’ll do:

+ Counsel patients and families on treatment costs, insurance benefits, payment options, and financial assistance programs

+ Determine patient financial responsibility and secure payment arrangements or financial support

+ Coordinate and submit prior authorizations for high-cost infusion, oncology, and specialty services

+ Collaborate with patients, providers, payers, and pharmaceutical partners to ensure timely approvals

+ Assist patients with grants, co-pay assistance, free drug programs, and payment plans

+ Monitor patient accounts throughout the revenue cycle to ensure accurate processing of claims, payments, denials, and assistance programs

+ Track, report, and manage free drug and specialty medication programs

+ Analyze operational and financial data, prepare reports, and support performance improvement initiatives

+ Partner with clinical teams and leadership to address complex financial clearance needs and improve collections

What We’re Looking For

+ Experience in healthcare financial counseling, revenue cycle, or patient financial services

+ Knowledge of insurance authorization processes and financial assistance programs

+ Strong analytical, organizational, and problem-solving skills

+ Ability to communicate complex financial information clearly and compassionately

+ Commitment to compliance, confidentiality, and patient-centered care

What We Offer

+ Benefits starting Day One

+ Daily Pay option

+ Career development and growth opportunities

+ Tuition reimbursement

+ On-site fitness center (Gottlieb Memorial Hospital & Loyola University Medical Center)

+ Employee referral rewards

What you’ll need for this job:

+ High School Diploma or GED

+ Minimum 2 or 3 years of experience in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services

+ Strong communication, customer service, and data-entry accuracy skills.

Compensation:

Pay Range: $18.16 - $28.14 per hour

_Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles._

Trinity Health Benefits Summary (https://www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf)

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran