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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Enterprise Comms & MarTech Experiences (ECMX) is a global organization that sits within Membership Portfolio Services and is a center of excellence with the charter to drive high quality, customer-first communications that accelerate business growth through optimized go to market solutions and the development of best-in-class MarTech products and processes.

We are looking for a **Product Manager** to join our **Marketing Enablement & Insights Products (MEIP)** team and drive product strategy and development efforts for Marketing Operations Reporting & Analytics. The Operational Reporting Solutions measures the Volume, Quality and Speed at which Marketing is executed at American Express. These solutions enable better decisions around resource allocation, performance management, and conversation with Partners.

The solutions also identify areas of opportunity to improve quality or address bottlenecks to improve speed to market, as well as measure the effectiveness of transformational initiatives to improve the end-to-end marketing execution. The right candidate will have a strong understanding of Product Management, Business Process/Marketing Operations, BI Tools, Analytics, and the ability to tell a compelling story with data.

In this role, you will be responsible for the delivery & enablement of features against Operational Reporting & Analytics suite (Salesforce and Adobe) and have a deep understanding of business processes and associated KPIs. You will also have the opportunity to be responsible for aligning Product to Business strategy by driving the evolving Operational Reporting roadmap that supports transformational initiatives as well as an evolving Business Intelligence tools landscape.

In addition, you'll be able to manage stakeholders across Consumer & Commercial Marketing, Operational Excellence, and 10 Operations teams. You'll partner very closely with Amex Technology, Offshore Customer Success, Transformation Enablement & Training, and other Product organizations to solution, build, test, deploy, and scale analytics solutions across the enterprise.

Role Responsibilities:

+ Drive the content strategy and roadmap for Ops Reporting by partnering closely with key stakeholders, partners and product teams

+ Establish and maintain close relationships with key partners in Marketing, ECMX, and Operational Excellence to understand business strategies, collaboratively develop goals / objectives, and address challenges and opportunities

+ Oversee product functions across our Agile development processes, partnering closely with the engineering scrum teams to ensure product features are clearly defined, have clear acceptance criteria, and are properly tested and validated before launch

+ Lead the business planning, prioritization, and technology assessment processes across our software development lifecycle

+ Support production issue triage and resolution, communicating with relevant teams, tracking progress, and ensuring issues are investigated and resolved efficiently

+ Contribute to product design and user experience by collaborating with design teams on wireframes and mockups

+ Gather and analyze user feedback through user interviews to inform feature development

+ Monitor and maintain reporting tools, ensuring data accuracy and functionality

+ Communicate updates and progress on product work & production issues to relevant stakeholders

+ Identify areas for improvement in the product experience by leveraging analytics and session replay tools to make data-driven recommendations

+ Lead with an external perspective and be informed on the business intelligence landscape and emerging technology **Minimum Qualifications:**

+ 2-3 years of experience in either a product management function or a reporting & analytics role.

+ Experience working within Agile software development methodologies and supporting tools and frameworks (JIRA, Rally, Lean Portfolio Management, or other workflow management tools)

+ Highly skilled communicator – ability to define, articulate and present a product strategy, build conscientious, as well as define detailed technical requirements for capabilities, features and user stories clearly

+ Strong balance of technical knowledge and business acumen with a proven track record of driving innovation and results in a fast-paced environment while maintaining a customer-first mindset

+ Experience in building out highly complex analytical assessments

+ Highly organized, great attention to detail, with the ability to manage multiple workstreams simultaneously and high personal accountability.

+ Energized by technology, data-driven insights and the evolving external MarTech landscape

+ Comfort in leading and influencing discussions across various levels of the organization

+ Skilled at explaining technical problems succinctly and clearly to non-technical audiences

+ Naturally empathetic and articulate communicator

+ Experience with various BI technologies and solutions such as: Tableau, Salesforce Standard / Out of Box Reporting, PowerBI, CRM Analytics (formerly Tableau CRM, Einstein Analytics), and Adobe or AI/ML a plus

+ Proficiency with Microsoft Office Suite, such as: Powerpoint, Excel, Word, Visio as well as Confluence.

+ Bachelor's Degree Required

Qualifications

Salary Range: $78,000.00 to $124,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

**Job:** Product

**Primary Location:** US-New York-New York

**Schedule** Full-time

**Req ID:** 26000665