"Alerted.org

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Role Overview

The Analytics, Investment & Marketing Enablement (AIM) team within the GCS Marketing Organization is the analytical powerhouse enabling profitable growth for the Global Commercial Services business. As AMEX advances its GenAI strategy, this role focuses on modernizing retention and save-a-card analytics by embedding Generative AI, LLM-powered decision making, intelligent automation, and advanced predictive modeling across SME customer journeys.

This B35 role—based out of New York—will be responsible for leveraging GenAI to transform proactive retention strategies, accelerate insights, enhance personalization, and improve sales and marketing effectiveness across Digital, Field, and Phone channels. This position represents a unique opportunity to drive $2Bn charge volume impact while shaping the next generation of AI-native retention ecosystems.

Key Responsibilities

+ Drive GenAI-enabled retention strategy using LLMs and advanced ML to detect churn signals and design targeted interventions.

+ Build and enhance predictive and generative AI models, integrating new precursors, embeddings, and customer-level signals into existing frameworks.

+ Collaborate with Marketing, Risk, and Sales to design AI-generated personalized treatments and optimized message variations.

+ Develop GenAI-enabled automated reporting and insights for Digital, Field, and Phone programs to support test-and-learn velocity.

+ Create AI-driven triggers, prioritization tiers, and intelligent workflows for Field and Phone Sales channels.

+ Partner with senior leaders and functional teams to drive GenAI adoption and influence strategic direction across GCS.

+ Drive automation, scalability, and continuous improvement of analytical systems using GenAI-based tools.

+ Mentor team members to build GenAI capabilities and deliver high-impact analytical solutions.

Minimum Qualifications

+ MBA or Master’s in a quantitative field.

+ 3 years of analytics, data science & Gen-AI experience.

+ Experience with LLMs, prompt engineering, RAG pipelines, vector databases, and GenAI deployment.

+ Experience using statistical techniques (hypothesis testing, regression, KNN, chi-square).

+ Strong programming skills (Python, SQL, PySpark) and familiarity with GenAI platforms (OpenAI, Vertex AI, Azure OpenAI).

+ Ability to work across matrix teams and communicate complex AI-driven insights effectively.

Preferred Qualifications

+ Experience with commercial data, customer lifecycle analytics, and retention strategy.

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Data Mgmt and Analytics

**Primary Location:** US-New York-New York

**Schedule** Full-time

**Req ID:** 25023404