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Position Overview

We are seeking a highly organized and detail-oriented Mgr, Retail Systems Operations to oversee the planning, implementation, and management of retail technology projects. This role is responsible for ensuring the seamless execution of new store openings, remodels, software and hardware updates, and other technology initiatives. The ideal candidate will have strong project management skills, experience in retail technology systems, and the ability to lead a team while collaborating with internal departments, store owners, and third-party vendors.

Job Description

Key Responsibilities:

Project Planning

Responsible for overseeing technology-related planning for store openings, remodels, and upgrades, managing project timelines and budgets, collaborating with engineering on layouts and installations, and maintaining strong communication and relationships with stakeholders.

Purchasing

Oversee the procurement of network equipment, POS systems, software licenses, and hardware for new stores, remodels, and upgrades, ensuring timely and efficient purchasing to support operational needs.

Billing

Manage and track project and labor billing, oversee charge adjustments, process resale documents, and ensure accurate and timely submission of expense reports and updates to the accounting department.

Personnel and Scheduling

Lead and manage the Retail Technology team, overseeing hiring, training, performance evaluations, and scheduling while tracking project hours and maintaining detailed project lists.

Third-Party Vendor Management

Establish and maintain relationships with third-party vendors, for development, support, pricing and product enhancements. Project scheduling with various vendors to meet project timelines and related business needs.

Other Responsibilities

Oversee store network installations and documentation, assist with POS installations, and manage Valicom invoicing, phone, and ISP upgrades.

Qualifications

+ Proven experience in retail technology management or a related field.

+ Strong project management skills with the ability to handle multiple projects simultaneously.

+ Experience with POS systems, network equipment, and retail hardware/software solutions.

+ Excellent communication and interpersonal skills to collaborate with internal teams, store owners, and vendors.

+ Strong leadership skills with experience in team management, scheduling, and performance evaluations.

+ Proficiency in budgeting, billing, and expense tracking.

+ Ability to work in a fast-paced environment and adapt to changing priorities.

+ 20% travel required

Qualifications

Shift

1st Shift (United States of America)

Company

Piggly Wiggly Midwest LLC

About Our Company

Building on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers’ needs.

Piggly Wiggly ® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Company: Piggly Wiggly Midwest LLC

Job Area: IT - Technology

Job Family: Retail

Job Type: Regular

Job Code: JC1940

ReqID: R-265871