"Alerted.org

Description

As part of the Ops Tech Supply (OTS) Supply Chain team, we play a crucial role in delivering the technology needed by our WW Operations network, which handles millions of packages for Amazon customers daily. We are seeking a motivated, customer-focused professional to join our team as an Area Manager. In this role, you will lead a team of hourly workforce members, ensuring the highest levels of safety, quality, attendance, and performance through active engagement and leadership. Your responsibility includes maintaining exceptional customer service standards by ensuring technology and resources are properly deployed to support timely and accurate delivery operations.

The WW Operations workflow consists of three primary components: First Mile - initial product storage and order readiness; Middle Mile - order transportation and logistics; and Last Mile - final delivery to the customer. While individual facilities may have unique operational variations, the WW Operations commitment to excellence and customer satisfaction remains constant across all workflows. As an operations team member within OTS Supply Chain, you will be instrumental in supporting the technological infrastructure that enables the entire WW Operations delivery network to function efficiently and reliably.

Career Growth & Mobility Our expanding fulfillment network continuously launches new Operations sites across various locations, providing abundant opportunities for career advancement and professional development. Area Manager placements are based on candidate location preferences and current business needs.

Key job responsibilities

The Area Manager is expected to engage associates on a daily basis providing coaching, training and development within the employment lifecycle. The AM is to maintain a high level of performance and employee morale within the site.

Leadership & Team Development

- Lead, mentor, and empower hourly workforce members to achieve operational excellence

- Foster a positive work environment that promotes safety, productivity, and professional growth

Operational Management

- Drive and maintain exceptional standards in safety, quality, productivity, and customer delivery commitments

- Execute strategic initiatives to meet business objectives and customer expectations

- Partner cross-functionally with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources teams

Physical Requirements

- Ability to lift up to 49 pounds

- Capable of performing repeated physical movements including pushing, pulling, squatting, bending, and reaching

- Must be able to stand/walk for extended periods up to 12 hours per shift

- Work effectively in an industrial environment with varying noise levels

- Adapt to workplace conditions with variable temperatures based on weather conditions

Note: While workflows have slight building variations, our vision and dedication to customers remains constant. We hire Area Managers based on location preference and current business openings.

A day in the life

- Engage, coach, and develop associates daily

- Maintain high performance and morale

- Manage a defined team, setting priorities and goals

- Hire, onboard, and develop talent

- Provide clear expectations, feedback, and career development

- Balance empathy with results-driven leadership

- Optimize workflows and ensure quality outcomes

- Handle difficult problems and mitigate risks

- Communicate effectively across various levels and functions

- Create an inclusive culture supporting diversity

- Improve processes and drive operational excellence

- Challenge the status quo and promote equity in products and services

About the team

The Operations Team is dedicated to providing exceptional service to our customer, Amazon business units. As leaders, we pride ourselves on creating a team environment that lifts all members up. Our philosophy is simple: We all rise together. We combine diverse skills, experiences, and perspectives to deliver innovative solutions and continuously improve our service. Our strength lies in our unity, mutual support, and shared commitment to success. Together, we're building a culture of excellence that benefits our customers, our team, and the entire organization. In the Operations Team, every member plays a crucial role in our collective journey towards greatness.

Basic Qualifications

- 2+ years of employee and performance management experience

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Antioch - 70,000.00 - 90,900.00 USD annually