• Medical Customer Service Representative

    Robert Half Office Team (St. Paul, MN)


    Description

    Overview:

    Our company is seeking a detail-oriented and proactive Medical Customer Service Representative / Coordinator to join our healthcare administration team. In this vital role, you will facilitate medical record retrieval by contacting provider offices, hospitals, and healthcare facilities on behalf of Medicare, Medicaid, and ACA. You’ll play a crucial part in ensuring records are retrieved efficiently and provider relationships are maintained with a high level of professionalism.

    Key Responsibilities:

    + Make a minimum of 60 outbound calls daily to schedule medical record retrieval appointments.

    + Meet and exceed retrieval metrics and performance goals.

    + Professionally communicate with healthcare providers, hospitals, and facilities to coordinate retrieval efforts.

    + Accurately document all interactions and appointment details within internal systems.

    + Maintain and strengthen productive working relationships with provider offices.

    + Consistently achieve and uphold a quality standard of 90% or higher in all aspects of your work.

    Requirements

    Qualifications:

    + Experience in a customer service or coordinator role, preferably within healthcare.

    + Excellent phone etiquette, verbal communication, and organizational skills.

    + Strong attention to detail and the ability to document information accurately.

    + Comfortable working in a metric-driven environment.

    + Proficiency with standard office software and documentation tools.

    + Proven experience working remote

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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