"Alerted.org

Description We are looking for a skilled and success-driven Customer Service Representative to join our team in East Lansing, Michigan. In this role, you will provide essential support to healthcare professionals by assisting with certification processes, addressing inquiries, and ensuring a seamless user experience. This is a long-term contract position that offers the opportunity to make a meaningful impact in a fast-paced private medical environment.

Responsibilities:

• Assist healthcare professionals with navigating certification applications, tracking credentials, and submitting necessary documentation.

• Respond promptly to inquiries, providing clear and accurate information to ensure a positive customer experience.

• Troubleshoot and resolve issues related to physician certification processes, escalating complex cases when necessary.

• Collaborate with internal teams to stay informed about policy updates and ensure consistent communication with clients.

• Maintain detailed records of customer interactions and resolutions in the company’s system.

• Educate users on eligibility requirements, renewal deadlines, and specific certification procedures.

• Contribute to the creation of educational materials, including FAQs and training content, to improve customer understanding.

• Support continuous improvement by identifying opportunities to enhance processes and customer service practices.

• Ensure compliance with regulatory standards while delivering exceptional assistance to healthcare professionals. Requirements • Prior experience in customer service, help desk, or administrative roles, preferably in the healthcare or medical field.

• Knowledge of physician certification processes or medical credentialing is a plus.

• Exceptional verbal and written communication skills.

• Strong attention to detail and a proactive approach to problem-solving.

• Proficiency in Microsoft Office and familiarity with ticketing systems or similar software.

• Detail-oriented and customer-focused demeanor with a commitment to quality service.

• Ability to manage multiple tasks effectively in a fast-paced environment.

• Willingness to adapt and learn about industry-specific processes and requirements. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .