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Overview

To process equity loans and ensure compliance in accordance with applicable federal/state laws, as well as Navy Federal's policies, procedures, NCUA and Federal Home Loan Bank guidelines and regulations. To provide information to members regarding equity loan requirements, products and related services. Process equity loan applications according to established guidelines and requirements. Coordinate final loan application changes, revisions and corrections with other equity staff, closing agents and settlement attorneys to ensure accurate and efficient processing of equity loans. Record, track and monitor documentation issues and productivity. Perform moderately complex/varied tasks with moderate scope and analysis.

Responsibilities

+ Act in the capacity of a Loan Officer on applications status and communicate with member regarding outstanding documentation issues

+ Analyze, research and resolve problems and discrepancies related to member accounts/loans

+ Analyze/evaluate status of title, determine exceptions for acceptability and take corrective action or obtain additional documentation if required

+ Communicate outstanding documentation requirements and set appropriate deadlines for submission

+ Coordinate schedule of settlement with member and settlement agent/notary public

+ Counsel current and prospective members about Navy Federal's products and services

+ Examine preliminary title work, status reports , hazard and flood insurance policies to determine if property condition/insurance is within acceptable levels

+ Identify circumstances in which additional documentation may be required - Moderately complex/Varied

+ Prepare loan disclosures required by Federal/state laws (e.g. Good Faith Estimate, Truth-In-Lending)

+ Process equity applications according to established laws, requirements and guidelines

+ Relay loan status to member and other member approved parties (e.g. real estate agent, settlement agent)

+ Review approved equity loans for completeness, accuracy and additional information required to close loan

+ Verify "intent to proceed" by member prior to collecting required fees, requesting appraisal and ordering title work

+ Enter applications into online application system

+ Prepare/submit final applications and member appeals for decision

+ Resolve escalated member issues and problems

+ Respond to inquiries and resolve any issues concerning the processing of applications

+ Submit applications for decision according to applicable terms and conditions

+ Perform other duties as assigned

Qualifications

+ Experience in managing multiple priorities independently and/or in a team environment to achieve goals

+ Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations

+ Working knowledge of Navy Federal mortgage and equity applications, products and services

+ Effective organizational, planning and time management skills

+ Effective skill exercising initiative and using good judgment to make sound decisions

+ Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

+ Effective skill maintaining accuracy with attention to detail and meeting deadlines

+ Effective skill performing mathematical calculations and working accurately with numbers

+ Effective verbal and written communication skills

+ Effective word processing and spreadsheet software skills

Hours: Available Monday - Friday, 8:00AM - 4:30PM

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Fortune 100 Best Companies to Work For 2025

• Yello and WayUp Top 100 Internship Programs

• Computerworld® Best Places to Work in IT

• Newsweek Most Loved Workplaces

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America

• Military Times 2025 Best for Vets Employers

• Best Companies for Latinos to Work for 2024

• Forbes® 2025 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 28243