• Field Support Spec - Contractor

    System One (Naples, FL)


    Title - Field Support Contractor

     

    Location - Location - Pittsburgh, PA/Dallas, TX/ Naples, FL

     

    Provides guidance and on-site support for installed products or applications, for a large site or multiple sites.

     

    Provides technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation and usage.

     

    Analyzes the customer's technical environment and explains complex issues to customers in order to maintain customer satisfaction.

     

    Observes and reports on activities used to support customers; provides ideas, input, and innovation throughout the development process.

     

    Provides technical support to sales and marketing, and training to customer staff.

    Skills:

    Computer Networking

     

    Business Requirements Documentation (BRD)

     

    Analytical Thinking

     

    Computer Literacy

     

    Call Center

     

    Computer Repairs

     

    Client Relationship Management

     

    Account Management

    Experience:

    4-5 years of experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting.

     

    3 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken.

     

    System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

     

    System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.