• Water Park Team Leader

    LEGOLAND (Winter Haven, FL)


    What you'll bring to the team

    Role Summary

    With a strong focus on both **staff and guest obsession** , the Water Park Team Leader plays a key role in creating an exceptional guest experience and making this one of the best places to work. This is a **guest-facing, frontline leadership role** supporting daily operations within an assigned zone of the Water Park.

     

    As a Water Park Team Leader, you will act as a **fully trained and certified subject-matter expert** on water attractions, serving as a role model for safety, service, and professionalism while supporting your team and ensuring smooth, efficient operations.

    Key Responsibilities

    Role Modeling & Team Leadership

    + Lead by example by ensuring all team members follow water park safety competencies and proper aquatic safety practices.

    + Support efficient daily operations while consistently delivering excellent guest service.

    + Act as a trusted frontline leader, communicating effectively with zonal and management leadership.

    + Notate and report daily operational occurrences and assist leadership with issue resolution.

    + Participate in shift briefings to review daily priorities and assignments.

    + Monitor staff breaks to ensure proper coverage and smooth rotations.

    + Complete presentation and safety checklists to ensure cleanliness and operational standards are met.

    + Support opening and closing procedures in accordance with established guidelines.

    + Serve as the first point of contact for guest inquiries, resolving concerns professionally and positively.

     

    Qualifications & Experience

    Experience & Qualifications

    + Previous experience in a **guest-facing role** (theme park, resort, or similar environment preferred).

    + Strong communication, teamwork, and leadership skills.

    + Basic math and computer skills preferred.

    + Ability to work **flexible schedules** , including evenings, weekends, and holidays.

    + Must obtain and maintain **StarGuard ELITE Lifeguard Certification** .

    Benefits

    • **Benefits of Joining Merlin Entertainments!** 🎉

    • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

    • Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

    • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.

    • Recognition Programs and Rewards: Celebrate your achievements and hard work!

    • 401(k) Program: Save for the future with company matching contributions.

    • Tuition Reimbursement Programs: Get support for further education and career growth.

    • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

     

    Pay Range

     

    USD $17.25/Hr.

     

    Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/10921/water-park-team-leader/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-FL-Winter Haven_

    **Job ID** _2025-10921_

    **Employment Type** _Full-Time_

    **Offer/Contract Type** _At Will (US Only)_

    **Location Name** _LEGOLAND Florida_

    **_Job Locations_** _US-FL-Winter Haven_