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Family Services Associate

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Family Services Associate

Salary

$45,444.51 - $76,135.40 Annually

Location

23510, VA

Job Type

Permanent Full-time

Job Number

13599

Department

Human Services

Division

Division of Social Services

Opening Date

01/15/2026

Closing Date

1/25/2026 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. The NDHS is committed to providing such comprehensive support to its citizens.

The NDHS Foster Care and Adoption Program is seeking a Family Services Associate. The Foster Care and Adoption Program serves youth ages birth-21 that are in foster care or have been adopted from foster care. This program also recruits, trains, certifies and supports kinship and foster parents that work with the youth in the program.

The Family Services Associate will help prepare children and families for the transition into foster/adoptive homes; provide support to children and families in finalizing adoptions; work directly with biological parents and/or relatives to prepare for transition and return to their custody. The Family Servies Associate will maintain electronic and written records for children and families in the program.

Department Hiring Salary Range: $41,231 - $47,415

Essential Functions

Essential functions include but are not limited to:

+ Assess families’ basic needs and requests, budget expenditures to meet needs which enhance family functioning; provide support to children and families in finalizing adoptions; work directly with foster and adoptive parents and/or relatives to prepare for transition and return to their custody.

+ Manages caseloads by maintaining files, telephone contacts, referrals to private vendors for services, preparing documents, filing, authorizing payments, transporting clients to appointments, and supervising visitations.

+ Perform general math computations and validation of figures compiling for various financial reports,

+ community, serving on interagency service assessment teams, serving as a client advocate in accessing services and working with other agencies such as schools, courts, and mental health providers.

+ Collaborates with other staff in locating foster homes, group homes, and residential treatment facilities based on child’s service needs.

+ Ensures communication by maintaining written case documentation and directly advocates by communicating client data to case managers and the courts, schools, mental health medical professionals and landlords.

+ Assist caseworkers with court related duties by attending court hearings with written reports and verbal testimonies, filing petitions and affidavits, and coordinating activities with attorneys and law enforcement.

+ Obtains additional information/data through various means, including searching records, reviewing State reports, and automated systems searches.

+ Prepares monthly statistical reports.

+ Provides case management in conjunction with the supervisor and other relevant parties. Keep factual and timely formal records through the use of computer based and other information systems.

+ Makes referrals for services by being knowledgeable of local services and resources, working with service providers in the community, serving as a client advocate in accessing services and working with other agencies such as schools, courts, and mental health providers.

+ Participates in staff and training meetings as assigned.

+ All employees are called upon to serve shelter duty in times of emergency and/or natural disaster.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

No experience required.

Preferred Education/Experience:

Bachelor’s degree in human services or social work preferred.

Experience working in child welfare preferred.

Additional Information & Requirements

+ Valid Driver's License may be required depending on assignment.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

03

Are you a current City of Norfolk employee?

+ Yes

+ No

04

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

05

Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)

+ Yes

+ No

06

Have you ever worked, volunteered, or completed an internship with the Human Services Department with the City of Norfolk? If you answered yes, please tell us where, when, and what duties you performed for the Human Services Department with the City of Norfolk.

+ Yes

+ No

07

Do you have experience working in Foster Care and/or Adoption? If yes, please describe your experience.

08

How many years of case management experience do you have?

+ No Experience

+ Less than 1 year of experience

+ 1-2 years of experience

+ 3-4 years of experience

+ 5 or more years of experience

09

Please describe your case management experience.

10

Do you have experience developing service plans? If yes, please describe your experience.

11

Do you have experience working with families, public service organizations, and community groups to recruit and train foster care parents? If yes, please describe your experience.

12

Being as descriptive as possible, please describe your social work or human services experience. Enter N/A if you do not have any experience.

13

Have you completed any VADSS Foster Care Worker required training? If yes, please tell us what you have completed.

14

Do you have a valid driver's license?

+ Yes

+ No

15

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

+ Yes

+ No

16

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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