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Job Description

Insight Global is looking for a Director of Operations of Brand & Creative to lead the end-to-end commercialization engine that brings Member’s Mark packaging to shelf—on time, on brief, and at quality. You’ll orchestrate a team of senior project managers and contracted PMs, drive continuous process improvement across packaging workflows, and champion smart use of emerging tech/AI to remove friction and time from the system.

You will own:

- Commercialization Leadership: Own the post-brief packaging execution lifecycle—from intake to artwork delivery/print handoff—across a high-volume, multi-category portfolio.

- Team Leadership & Capacity Planning: Lead, coach, and develop Sr. PMs and contractors; build scalable staffing models; manage vendor/agency throughput and SLAs.

- Workflow & Process Design: Map and optimize cross-functional touchpoints (Product Dev, Sourcing, Legal/Reg, Quality, Print, Agencies); standardize RACI, checkpoints, and handoffs.

- Speed & Throughput: Establish takt time targets by package type; set WIP limits; reduce cycle time and rework through better briefs, proofing, and decision rights.

- Quality & Compliance: Ensure packaging meets brand standards, regulatory requirements, print specs, and retailer/distributor guidelines; drive right-first-time art.

- Technology & AI Enablement: Evaluate and pilot tools (PLM, DAM, proofing, traffic, generative AI, OCR, color QA) to automate routing, versioning, QA, and label checks.

- Data & Reporting: Build dashboards for schedule adherence, cycle time, aging WIP, rework drivers, and agency/productivity metrics; translate insights into action.

- Change Management: Lead adoption of new ways of working; create clear SOPs, training, and reinforcement plans with measurable outcomes.

- Risk Management: Anticipate bottlenecks (reg reviews, translations, dieline changes, vendor capacity); run scenarios and playbooks to protect dates.

- Budget & Vendor Management: Manage budgets for contractors and agencies; negotiate capacity, prioritize work, and ensure value.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- 8–12+ years experience in operations/program management within packaging, CPG, retail private brands, or creative/production operations

- Proven leadership of senior PMs and vendor/agency partners in a high-volume environment.

- Demonstrated process improvement chops (Lean, Agile/Kanban, Six Sigma—pragmatic, not dogmatic).

- Familiarity in packaging workflows (dielines, prepress, color, regulatory/claims, translations, print).

- Systems experience (PLM, DAM, proofing/markup, traffic tools); comfort piloting AI-enabled workflows (e.g., content checks, metadata, smart routing, template generation).

- Crisp communication; strong stakeholder management and change leadership.

- Bias for action; structured problem-solver; data-driven decision-maker. - Multi-category experience