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Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

All the benefits and perks you need for you and your family:

+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

+ Paid Time Off from Day One

+ 403-B Retirement Plan

+ 4 Weeks 100% Paid Parental Leave

+ Career Development

+ Whole Person Well-being Resources

+ Mental Health Resources and Support

+ Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

14055 RIVEREDGE DR

City:

TAMPA

State:

Florida

Postal Code:

33637

Job Description:

Supervises and develops a matrixed team of professionals in performance development and consumer experience, advising senior leadership on talent strategy and operational readiness. Other duties as assigned Leads the development and execution of performance development strategies, including leadership onboarding, team member education, and engagement programs that align with organizational goal\ Oversees consumer experience strategy, translating feedback and data into initiatives that improve service delivery, drive cultural change, and enhance reputation. Collaborates with executive leadership and cross-functional teams to support strategic goals through education, performance systems, and operational performance metrics. Provides direction for service excellence training and continuing education programs to build team member capability and elevate the consumer and team member experience. Monitors key performance indicators and works with stakeholders to adjust strategy, tools, and training in response to performance outcomes and operational needs. Champions the voice of the consumer through feedback collection, survey tool oversight, and implementation of experience-driven policies and programs. Partners with physician and operational leaders to shape a high-quality experience of care for patients, families, and providers across the care continuum. Develops and manages department budgets and ensures efficient use of resources aligned with strategic and operational objectives. Leads performance improvement initiatives by identifying opportunities, coaching leaders, supporting metric development, and ensuring cycles of continuous improvement.

The expertise and experiences you’ll need to succeed:

QUALIFICATION REQUIREMENTS:

Master's (Required)Certified Patient Experience Professional (CPXP) - EV Accredited Issuing Body, Development Dimensions International Facilitation Skills (DDI) - Accredited Issuing Body, Project Management Professional (PMP) - EV Accredited Issuing Body

Pay Range:

$110,702.15 - $205,911.28

_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._

**Category:** Talent Strategy & Organizational Effectiveness

**Organization:** AdventHealth Tampa

**Schedule:** Full time

**Shift:** Day

**Req ID:** 150659546