"Alerted.org

Summary The FBI's Information Technology Infrastructure Division (ITID) is seeking a highly qualified Visualization Specialist to install, secure, manage, and maintain the Cloud on Premise and Virtual Desktops. This includes working with customers and partners in a fast-paced, challenging environment providing critical services for the FBI. If you enjoy challenging work and working with customers and partners from a variety of government agencies, join the Enterprise Infrastructure Services team. Responsibilities GS-12: Works with unit leadership to formulate goals, initiatives, and plans to accomplish and maintain the FBI mission. Collaborates with senior IT staff to escalate and resolve complex problems. Supports end-users by resolving hardware and software issues in a timely manner. Installs, configures, and troubleshoots Enterprise virtual and physical servers, software, and IT systems. GS-13: in addition to the above: Researches, analyzes, designs, implements, documents, and tests IT systems. Ensures compliance with security protocols during hardware and software maintenance. Provides recommendations to team and unit leadership regarding upgrades, configuration changes, system requirements, and new emerging technology. Monitors and supports contractor services. Requirements Conditions of Employment Must be a U.S. citizen. Must be able to obtain a Top Secret clearance. Qualifications GS-12: Applicant must possess at least one (1) year of SE equivalent to the GS-11 grade level. SE is defined as follows: Experience supporting Enterprise virtual and physical IT services environments, including troubleshooting hardware and software. Experience documenting and following technical processes and procedures. Experience resolving routine IT issues and escalating complex problems. Experience providing professional customer support. GS-13: in addition to the above: Applicant must possess at least one (1) year of SE equivalent to the GS-12 grade level. SE is defined as follows: Experience managing and maintaining systems and services independently. Experience presenting to unit, section, and division leadership. Desired Skills Desired skills are NOT mandatory and will NOT be utilized to minimally qualify applicants. Desired skills are: Experience with and/or knowledge of one or more of the following: VMWare (EXS/EXSi) AWS Microsoft Azure VDI Virtual Hosting Education There are no educational requirements at these grade levels. Additional Information Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation.