• Account Verification Coordinator I

    ArcBest (Fort Smith, AR)


    Job Description

    The Account Verification Coordinator is responsible for assigning correct AIMS account numbers for all ABF Freight customers for each shipment, verifying correct routing and zip code applications, and for assigning applicable freight bill accessorial codes. The Account Verification Coordinator also applies results from the AV Billcode Maintenance System, handles special account coding, and audits specific accounts for accuracy.

    Responsibilities

    * Research and verify potential applications for accessorial bill codes and apply accordingly.

    * Research and verify customer information, including name, address, city, state, and zip codes.

    * Understand and apply the ABF Quality Process.

    * Assign or verify the correct AIMS account number to all parties of a shipment.

    * Establish and maintain a good rapport with other ABF/ArcBest personnel to promote an effective line of communication.

    * Correctly apply all Account Verification rules and customer exceptions listed in the departmental guide.

    * Work in a team setting to accomplish group and departmental goals.

    * Update and confirm results from the AV Bill Code Maintenance system when time permits.

    * Be cognizant of opportunities for automation and report those to the manager.

    * Special handling Account coding, as assigned.

    * Maintain acceptable productivity and accuracy levels.

    * Audit specific accounts for accuracy.

    * Maintain a positive attitude and high accuracy level in a fast-paced and time-critical environment.

    * Verify freight bill origin and destination routings.

    * Other duties and projects, as assigned.

    Requirements

    Education:

    * Bachelor's Degree, preferred

    Experience:

    * less than 1 year of experience in ABF Coding processes, preferred

    Computer Skills:

    * Proficient in Microsoft Office Suite, preferred

    Additional Requirements:

    * Knowledge of various department functions, and systems, preferred

    * Coding and supporting systems, preferred

    Competencies:

    * Accountability

    * Accuracy and Attention to Detail

    * Analytical Thinking

    * Data Gathering and Reporting

    * Effective Communications

    * Interpersonal Relationships

    * Managing Multiple Priorities

    * Producing Results

     

    Other Details

    Work Hours:

    * Generally, 5:00 pm- 2:00 am with occasional irregular hours depending on workload.

    Travel Requirements:

    * Minimal (0-25%)

    Compensation:

    * This is an hourly position paid biweekly.

    About Us

    ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.

     

    An Equal Opportunity Employer M/F/Vet/Disability