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JOB SUMMARY:

Supports management in leading daily activities of department and team members by performing the following duties.

MAJOR RESPONSIBILITIES:

+ Provides work direction to team members. Monitors compliance of current Company and department policies and procedures. Communicates performance, behavior standards, and expectations; provides feedback for recognition and performance improvement. Captures written behaviors using the Lead Observation Report to support managerial and supervisory documentation.

+ Monitor equipment and supplies and initiates repair/replacement/re-order process. Monitors the progress of the process to assure timely completion. Completes administrative tasks relating to the process and other activities as assigned.

+ Provides assistance to the Costume Specialist I’s and Costume Dressers as needed with issue, fitting, and dressing tasks.

+ Ensure the costume work areas remain clean and organized.

+ Gather weekly performer scheduling through UO computer system to facilitate costume preset process. Monitor and facilitate special events requests.

+ Observe shows/character sets for costume appearance notes to maintain quality. Communicate and troubleshoot with Entertainment Supervisory team members as it relates to issue/notes that have arisen surrounding costumes.

+ Organize and assist with training of new and current team members. Ensure trainer is identified and that training is being delivered per Standard Operating Procedure.

+ Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

+ Performs other duties as assigned.

EDUCATION:

High school degree or GED, Associate’s degree (AA) or equivalent from two-year college or technical school.

EXPERIENCE:

0-1 Year: Ability to perform basic costume repairs and completion of 90 days of service with Universal Orlando required six months to one-year experience providing work direction, and previous theatrical experience preferred; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Valid Florida Driver’s License preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE