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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The U.S. Bank Virtual Pay Team is seeking a dedicated and detail-oriented individual to join its ranks. This role is designed for someone looking to make a significant impact within the financial services sector, specifically in the arena of merchant services and business-to-business (B2B) payment solutions. As an integral member of the team, you will play a vital role in driving the adoption of virtual credit cards by suppliers, enhancing payment processes, and ensuring a seamless experience for our clients. This position is well-suited for professionals who possess a blend of customer service acumen, sales skills, and technical expertise, and who are eager to represent U.S. Bank’s standards of excellence.

Key Responsibilities

• Client and Supplier Engagement: Will work with U.S. Bank clientele to assist in supplier business strategy for virtual credit card programs while also identifying areas of growth and opportunity. This will incorporate client facing meetings as well as internal collaboration to enhance and provide organization around the client program. Travel may be required based on client and program needs.

• Education and Advocacy: Serve as a knowledgeable resource to clients around their virtual card program, explaining the operational and strategic benefits of virtual payments. Highlight increased efficiency, security, and the streamlined nature of virtual transactions in the B2B space.

• Service Excellence: Maintain high levels of client and supplier satisfaction by responding promptly and accurately to inquiries, troubleshooting issues, and providing thorough follow-up. Track the outcomes of outreach efforts and produce regular reports on results and trends.

• Multi-Channel Communication: Perform customer contact through both telephone and email, tailoring your approach to meet the preferences and needs of each supplier or client. Demonstrate exemplary listening skills, courtesy, empathy, and accuracy in every interaction.

• Cross-Functional Collaboration: Coordinate with various internal teams to ensure service consistency and the achievement of organizational objectives. Collaborate on projects as needed, contributing insights and feedback to optimize processes and enhance service delivery.

• Reporting and Analysis: Provide detailed reporting on outreach results, client feedback, and supplier responses. Analyze data to identify patterns, challenges, and opportunities for improvement.

• Project Support: Take on additional projects as assigned, demonstrating flexibility and a proactive approach to problem-solving and process refinement.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Basic Qualifications:

Bachelor’s degree, or equivalent work experience

Typically eight to 10 years of relevant experience

Preferred Skills and Experience

Communication: Strong verbal, written, and interpersonal communication skills. Ability to articulate complex ideas simply and persuasively to a wide audience.

Customer Relations: Proven customer service and relationship management skills, including the tact and knowledge necessary to assist both customers and non-customers effectively.

Telephone Etiquette: Excellent telephone skills, including active listening, demonstrating courtesy, empathy, and accuracy in all communications.

Operational Knowledge: Thorough understanding of relevant operational processes, procedures, and company products/services.

Sales Skills: Demonstrated sales abilities, with experience in persuading and converting prospects.

Merchant Processing: Basic understanding of merchant processing and payment systems.

Technical Proficiency: Proficient in navigating relevant computer systems, including Microsoft Office Suite. Ability to adapt quickly to new technologies and platforms.

Analytical Skills: Strong analytical and problem-solving abilities, with a track record of managing multiple tasks, projects, and deadlines simultaneously.

Client-Facing Experience: Experience in managing client expectations and delivering positive client experiences in a professional environment.

Presentation Skills: Soft presentation skills are preferred, enabling you to articulate strategies, successes, and process flows to clients with clarity and confidence.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.