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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Job Description:

The Enterprise Comm’s & Mar-Tech Experiences (ECMX) team is a Marketing Centre of Excellence formed to support business units across the enterprise and sits within the Membership Portfolio Services (MPS). This role will support the ECMX organization and is responsible for growing the American Express brand in more than 150 countries around the world.

You will be part of a new team, this team is responsible for creating/manage products supporting the segmentation, targeting & eligibility domains using MarTech Customer Data Platform (CDP) across 24 Global markets. This team will play a critical role in overall Marketing targeting audience setup, execution and fulfillment of marketing offers across multiple channels. In this role you will own the product roadmap and strategic vision. You will partner with colleagues in Product, Engineering, and the Business to inform and drive forward the product roadmap.

An ideal candidate will be interested in product management, technology modernization, and Mar-Tech Products. The candidate should be a quick-learner, curious problem solver and adept to work in a fast-paced environment.

Product Manager, MarTech CDP responsibilities:

+ Subject matter expert on Customer Data Platforms, its capabilities, integrations, and limitations

+ Ability to contribute to overall MarTech product design, roadmap & work in partnership with key stakeholders at local and global to launch new functionalities and feature enhancements, aligned to product OKRs

+ Partner with key stakeholders to identify and document needs

+ Strategize and document a scalable CDP implementation tailored to AXP needs.

+ Translate Marketing team’s requirements into Product/process designs and define end-to-end workflow for marketing platforms.

+ Collaborate with cross-functional teams, including marketing, Marketing operations, Design, Engineering, DevOPS, Info security etc.

+ Create & own product backlog, conduct sprint planning, backlog grooming, demos, and retrospectives with engineering & product teams.

+ Oversee data management on CDP, including building schemas for batch and streaming datasets, configuring source and destination connectors, and ensuring data governance and security policies are in place, especially in regulated industries.

+ Collaboration on platform enhancement requests, assisting in prioritization of requests with the respective vendor

+ Creative thinker, able to re-envision existing processes to support new product development and product improvements.

Qualifications

+ Product Management experience in onboarding, integrating and scaling MarTech tools.

+ In-depth experience with Customer Data Platforms & related tool sets, e.g. Adobe CDP, Journey Optimizer, Workfront, Salesforce Data Cloud, Marketing Colud, mParticle, Segment.

+ In-depth knowledge and experience in data management, including data mapping, governance, schema creation and customer data modeling.

+ Understanding of SDK implementations and server-to-server integrations.

+ Excellent organizational skills including attention to detail, handling, and prioritization of multiple priorities, managing tight timelines.

+ Experience in Agile software development process such as Scrum. SAFe training and certification a plus.

+ Ability to translate technical terminology to business partners and business requirements to technology partners.

+ Proficient in creating and delivering executive presentations along with excellent communication skills, written and verbal.

+ Must have strong work ethic with a global mindset and have the ability to work independently and within a team; with a "can do" attitude toward creative problem solving.

Approach:

+ You are solution-oriented, results-driven, and show up with passion and enthusiasm. You are comfortable working in an innovative and fast-paced environment – you are a self-starter, organized, appreciate the details, and hold yourself accountable for delivery.

+ You have excellent business and technical communication skills with the ability to engage, influence, and inspire to drive disciplined collaboration and alignment – you know how to get the best from large, cross-functional teams.

+ You make sound decisions, even in the absence of complete information. You rely on a mixture of analysis, wisdom, experience, and judgment when making decisions using appropriate decision-making criteria and principles.

+ You are curious with an Enterprise mindset – you connect the dots, and you ask impactful questions. You are not consensus-driven; you thoughtfully, respectfully, and confidently challenge ideas you disagree with.

+ You care about your users. You strive to build and deliver solutions that meet customer expectations while balancing product and engineering best practices.

+ You care about your team. You create opportunities for your team to lead and grow through a focus on feedback, development, and accountability. You value and contribute to team culture and foster a sense of belonging.

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 12% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

**Job:** Product

**Primary Location:** US-New York-New York

**Other Locations:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 26000652