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INR Enrollment Representative (Malvern, PA)

Be the first point of contact for new patients in the International Normalized Ratio (INR) testing program, helping them start their health journey with confidence and support.

Your role:

+ Receive, process, and enter new patient order forms and faxed enrollments into the system, following up with practices and patients via phone or email to obtain missing information.

+ Contact new patients to confirm insurance coverage and provide out-of-pocket cost estimates based on insurance responses.

+ Schedule remote INR testing training with contracted nurse trainers.

+ Manage both outbound and inbound calls through the patient and clinic call center, consistently meeting quality, accuracy, and performance standards.

+ This role requires working Monday-Friday between 9:30am-6:00pm EST.

You're the right fit if:

+ You have a high school diploma or vocational education or a General Education Diploma (GED).

+ You’ve acquired 1+ years of experience in data entry or customer service. Experience in the medical field with Protected Health Information (PHI), HIPPA, or call center is preferred.

+ Your skills include strong proficiency in Microsoft Office applications, excellent technical acumen, and the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.

+ You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

+ You are a reliable and excellent communicator with a keen attention to detail, a collaborative mindset, and the ability to excel in dynamic, fast-paced environments. You consistently demonstrate patience and empathy in every support interaction, ensuring a positive and seamless experience for all.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

+ Learn more about our business.

+ Discover our rich and exciting history.

+ Learn more about our purpose.

+ Learn more about our culture.

Philips Transparency Details

The pay range for this position in Malvern, PA $19.00-$29.00.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits **will not** be provided for this position. For this position, you must reside in **or** within commuting distance to Malvern, PA.

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran