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Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

This is a remote position and will have an expectation of ~25% travel. We are open to candidates who sit in any major metropolitan city within the United States.

What You’ll Do:

As a Product Education Facilitator, you will lead the design, development, and delivery of impactful learning experiences for GTM teams, customers, and partners-while pioneering the integration of AI, agentic systems, and modern enablement methodologies. You will own training projects end‑to‑end, bring deep product expertise, and help modernize how learning happens in the flow of work.

You will combine strong instructional design fundamentals with forward‑thinking innovation to create scalable, personalized, and contextual learning across multiple audiences.

Your Responsibilities:

Training Development & Delivery

+ Lead training projects from start to finish- including needs assessments, curriculum design, development, delivery, and measurement.

+ Conduct training assessments through workshops, interviews, and surveys; synthesize findings to build curriculum maps, delivery plans, and timelines.

+ Develop and deliver end‑user training using multiple modalities (virtual, classroom, eLearning, microlearning).

+ Build and maintain subject matter expertise in Sprinklr products and related industry solutions.

+ Deliver web‑based and in‑person classroom training for customers, partners, and internal teams.

AI‑Driven Enablement & Agentic Learning Frameworks

+ Design and implement agentic learning frameworks that use AI to provide contextualized, adaptive, and personalized learning experiences.

+ Leverage AI tools to modernize content creation, automate knowledge updates, and drive continuous improvement of training materials.

+ Integrate microlearning directly into workflow environments to reinforce knowledge at the moment of need.

+ Introduce advanced skills‑assessment models, including Socratic or AI‑driven evaluation methods, to measure competency and retention.

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Innovation & Learning Experience Modernization

+ Develop new approaches to learner engagement, including gamification strategies and dynamic learning pathways.

+ Apply emerging adult learning methodologies and stay ahead of evolving technologies to disrupt traditional enablement models.

+ Explore ways to scale learning through conversational AI, content architecture, and knowledge‑graph‑based delivery.

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Collaboration & Stakeholder Engagement

+ Build trusted relationships with clients and internal stakeholders, ensuring training programs align with business goals.

+ Partner cross‑functionally with Sales, Product, Marketing, Customer Success, and Enablement to support GTM objectives.

+ Represent the learning organization as a thought partner on modernization, AI adoption, and the future of enablement.

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Who You Are & What Makes You Qualified:

Required

+ 3+ years of proven experience creating and delivering corporate training (instructor‑led, eLearning, hybrid), ideally in a SaaS environment.

+ Strong understanding of adult learning principles, instructional design methodology, and learning experience design.

+ Proven experience applying AI within learning programs (LLMs, agentic systems, RAG, adaptive learning platforms, prompt engineering).

+ Ability to discuss SaaS solutions, CXM concepts, and enterprise technology implementations with customers.

+ Strong analytical skills with the capability to assess training needs, craft learning plans, and measure results.

+ Excellent communication, presentation, and stakeholder‑management skills.

+ Autonomous, detail‑oriented, and comfortable in a fast‑paced, evolving environment.

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Nice to Have

+ Experience with Sprinklr (instructional design, facilitation, or product training).

+ Familiarity with gamification techniques, behavioral learning models, or HCI/LXD methodologies.

+ Knowledge of conversational AI, Socratic learning models, or knowledge‑graph‑powered content delivery.

+ Experience with microlearning platforms, workflow learning integrations, or large‑scale localization.

+ Understanding of ethical AI practices and governance frameworks.

+ Hands‑on experience with authoring tools, screen‑capture software, and assessment platforms.

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You Know You're Successful If:

+ You create innovative, measurably effective learning experiences using both traditional and AI‑enhanced methods.

+ You can operate effectively in ambiguous or rapidly evolving environments, adapting quickly to new technologies.

+ You influence stakeholders and work cross‑functionally to deliver impactful enablement outcomes.

+ You maintain multiple projects simultaneously while meeting quality and delivery expectations.

+ You become a trusted advisor internally and externally on modern learning and AI‑driven enablement practices.

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Work Authorization:

_Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based._

**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

+ Lead a new category of enterprise software that we call Unified-CXM.

+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

+ Create a culture of customer obsession, with trust, teamwork, and accountability.

**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here (https://sprinklrbenefits.com/) .

To learn more about all-things-Sprinklr, visit our candidate resource hub here (https://www.sprinklr.com/candidate-page/) .

**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review (https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-other-job-platforms) the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

We’re excited that you’re interested in joining Sprinklr!

Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.