• Service Coordinator

    Actalent (Madison, CT)


    Service Coordinator – Madison, CT

    Full-Time | Onsite | High-Growth, Mission-Driven Organization

    We are actively seeking a detail-oriented, customer-focused Service Coordinator to join an innovative company dedicated to improving global health and scientific advancement. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional service, this is an opportunity you’ll want to explore.

    About the Role

    As a Service Coordinator, you will be the primary point of contact for all incoming service-related inquiries. You will guide customers from initial outreach to final resolution, ensuring they receive timely, accurate, and high-quality support. This role is essential to the success of our service team and requires strong communication skills, reliable follow-through, and the ability to stay organized while juggling multiple priorities.

    What You’ll Do

    + Serve as the main contact for service calls and emails, providing end-to-end support with professionalism and urgency.

    + Coordinate installations, preventative maintenance, and service visits—including technician scheduling, travel arrangements, and invoice tracking.

    + Manage all Return Authorization (RA) processes: issue RA numbers, open CRM cases, and track equipment logistics.

    + Monitor open service cases such as repairs, parts orders, testing, and backordered items, ensuring timely updates and closure.

    + Create and enter sales orders for parts and service work.

    + Maintain accurate device history records, CRM documentation, and internal spreadsheets.

    + Support the service contract and service sales teams with administrative and operational tasks.

    + Take on additional responsibilities that contribute to team success and company goals.

    What You Bring

    + Strong verbal and written communication skills, with the ability to navigate challenging conversations professionally.

    + Excellent interpersonal skills, especially in situations requiring conflict resolution or collaborative problem-solving.

    + Ability to work independently with minimal supervision.

    + A customer-first mindset paired with sound judgment and the ability to balance customer needs with company objectives.

    + Experience with CRM/ERP systems — Salesforce strongly preferred.

    + Proficiency in Microsoft Office applications.

    + At least 2 years of customer service experience in a high-volume or high-pressure environment.

    + Comfort communicating with customers across the U.S. and internationally.

    + Strong organization, multitasking, and time-management abilities.

    + Associate degree in a business-related field preferred.

    Bonus Skills

    + Salesforce and Sage experience

    + Background in engineering or manufacturing environments

    + Sales or administrative experience, including quoting and contract renewals

    + Ability to document and improve internal processes (SOPs, work instructions)

    + Experience supporting service contract sales

    Work Environment

    This position is onsite in Madison, CT, working closely with Service Technicians and internal teams to coordinate customer updates, scheduling, and documentation. The company culture is mission-driven, emphasizing innovation, integrity, quality, and continuous improvement. With a presence in 50+ countries, the organization is committed to creating technology that advances global health and science.

     

    This is a fantastic opportunity for someone looking to grow within a collaborative, meaningful, and fast-moving organization.

    Apply Today

    For immediate consideration, please email your resume to [email protected]!

     

    I will be conducting the phone screens for this role!

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Madison, CT.

    Pay and Benefits

    The pay range for this position is $28.84 - $28.84/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Madison,CT.

     

    Application Deadline

     

    This position is anticipated to close on Jan 23, 2026.

    About Actalent

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.