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Job Title: Field Support AnalystJob Description

We are seeking a dedicated and detail-oriented Field Support Specialist to join our Drop Service team. This position is integral to ensuring the seamless scheduling and coordination of service requests for temporarily deenergizing electric service for residential, commercial, and industrial customers requiring repairs, upgrades, and generator installations.

Responsibilities

+ Efficiently schedule and manage service requests for deenergizing electric services, ensuring minimal disruption to customers while facilitating necessary repairs, upgrades, or installations.

+ Act as the primary point of contact for customers, providing clear communication regarding scheduling, service status, and any necessary preparations or follow-up actions.

+ Work closely with field technicians and other team members to ensure timely and accurate execution of service requests, maintaining high standards of safety and service quality.

+ Maintain accurate records of all service requests, including scheduling details, customer communications, and completion status.

+ Generate reports as needed to track service metrics and identify areas for improvement.

+ Address any scheduling conflicts or customer concerns promptly and effectively, utilizing resources and support from other team members or departments as needed.

+ Contribute to the continuous improvement of scheduling processes and customer service practices, leveraging feedback and data to enhance efficiency and customer satisfaction.

Essential Skills

+ 5-10 years of experience

+ Strong communication skills

+ Attention to detail

+ Ability to manage multiple priorities in a fast-paced environment

Additional Skills & Qualifications

+ Customer service experience

+ Proficiency in Outlook and Excel

+ Experience with data entry and scheduling coordination

+ Ability to handle call volume

+ Multitasking and computer savviness

Work Environment

The position is based in Atlanta, GA, and follows a hybrid work model with 4 days onsite and 1 day remote.

Job Type & Location

This is a Contract position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $28.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Atlanta,GA.

Application Deadline

This position is anticipated to close on Jan 30, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.