• Employee Experience Representative

    Robert Half Office Team (Moline, IL)


    Description

    Employee Experience Representative

     

    Schedule: Hybrid – 4 days onsite, 1 day remote (flexible remote day)

     

    Training: In-office training for the first 2–3 months

     

    Robert Half is partnering with a well-respected manufacturing organization to hire an Employee Experience Representative to support their Human Resources Operations Center. This role plays a key part in delivering high-quality HR support and an exceptional employee experience across the organization.

     

    About the Role

     

    As an Employee Experience Representative, you will provide comprehensive, customer-focused HR support to employees and HR partners. You’ll manage a variety of HR transactions, ensure confidentiality, and collaborate with internal teams to continuously improve HR processes and service delivery.

    Key Responsibilities

    Deliver exceptional customer service by researching, resolving, and responding to HR inquiries in a timely and professional manner

    Administer HR processes related to:

    Talent acquisition and internal transfers

     

    Organizational management

     

    Employee record maintenance

     

    Learning and training administration

     

    Maintain a high level of confidentiality and accuracy when handling sensitive employee information

     

    Participate in continuous improvement initiatives by identifying opportunities to enhance HR service delivery

     

    Ensure Service Level Agreements (SLAs) are consistently met or exceeded

     

    Collaborate with Employee Experience Specialists to support process improvements and escalation resolution

     

    Why You’ll Love This Role

     

    Develop and strengthen your HR operations skill set

     

    Work in a fast-paced, service-driven environment

     

    Partner closely with HR professionals and internal stakeholders

     

    Gain experience supporting enterprise-level HR processes

    Requirements

    Required Skills & Experience

    Exceptional attention to detail

     

    Proven ability to multitask, manage competing priorities, and adapt to changing needs

     

    Strong analytical, organizational, and problem-solving skills

     

    Experience working collaboratively in a team environment

     

    Excellent written, verbal, and interpersonal communication skills

     

    Demonstrated ability to support and implement process improvements

    Preferred Qualifications

    Experience in HR processes or an HR operations role

     

    Strong customer service experience

     

    Familiarity with HR systems such as SuccessFactors (Learning, Employee Profile, Recruiting, Onboarding, etc.)

     

    Proficiency with Microsoft Excel

     

    Bachelor’s degree in Human Resources, Business, or a related field

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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