"Alerted.org

Job Summary

Under the supervision of the Manager of Associate Relations, the Intake and Case Specialist is responsible for managing low‑acuity performance, conduct, attendance, and conflict‑resolution cases across assigned business units. This role oversees disciplinary actions related to attendance, reviews leave/accommodation status, and applies relevant laws related to sick and safe time and other protections.

Operating in a pooled support model, the Intake and Case Specialist also supports operational activities across all business units, including unemployment compensation claims, case intake and triage, and responding to routine inquiries or escalating issues to Senior Associate Relations Partners. Work assignments may shift based on business needs and case volume. The role also collaborates with Senior Associate Relations Partners on more complex matters.

Essential Functions

+ **Case Management**

+ Manage low‑acuity performance, attendance, conduct, and conflict‑resolution cases from intake through resolution.

+ Maintain timely, accurate, confidential, and comprehensive records of all associate relations matters, investigations, and outcomes.

+ Provide support to senior associate relations staff on complex cases and investigations.

+ **Associate Relations Operations**

+ Manage intake and triage of new associate relations cases, including conducting and documenting preliminary fact‑finding conversations and making initial recommendations.

+ Conduct research and prepare responses to unemployment compensation claims and hearing requests across the organization.

+ Monitor case intake channels, respond to routine inquiries, and escalate complex matters to senior staff as needed.

+ **Administrative Support**

+ Review disciplinary actions and associate relations documentation for accuracy, consistency, and policy adherence.

+ Approve and process disciplinary actions and terminations in PeopleSoft or other HCM systems.

+ Prepare reports and assist with trend analysis to support leadership decision‑making and policy updates.

Education & Experience

+ Bachelor’s degree or equivalent experience required.

+ Minimum of 1 year of prior HR experience, preferably in a generalist or HR coordinator role.

Our Comprehensive Benefits Package

Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, holidays and volunteer events, health insurance coverage for you and your dependents starting Day 1, 401(k) retirement savings plan, tuition reimbursement, and more.

**Why Join Us:** Your career starts now. We are looking for the next generation of healthcare leaders. At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you are driven to make a difference, we want to hear from you.

About AmeriHealth Caritas

Headquartered in Newtown Square, Pennsylvania, AmeriHealth Caritas is a mission-driven organization with over 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. Our services include integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at http://www.amerihealthcaritas.com

As a company, we support internal diversity through:

Recruiting. We are an equal opportunity employer. We do not discriminate on the basis of age, race, ethnicity, gender, religion, sexual orientation, or disability. Our inclusive, equitable approach to recruiting and hiring reinforces our commitment to DEI.