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Department/Unit:

Patient Engagement Center

Work Shift:

Day (United States of America)

Salary Range:

$55,895.80 - $83,843.71

The position is responsible for the daily oversight of the Pre-Service functions of the Patient Engagement Center – related to the appointment scheduling, eligibility verification, pre-registration, authorization and financial clearance needs for Practice and Hospital Services. Assuring smooth workflow and staff meeting the daily targets and expectations of timely scheduling and authorization/financial clearing meet our patients and provider expectations. Identify and escalates issues impeding ability to meet daily and weekly targets and expectations. Will be cross-trained in all aspects and positions of The Patient Engagement Center.

+ Revenue Cycle experience including denial prevention including but not limited to third party payer contractual agreements and Practice and Hospital Billing Regulations; review billing edits for long term approach for resolution at time of scheduling

+ Demonstrate critical thinking and ability for successful service recovery

+ Multi-tasking in a high stress environment with ability to meet mission critical expectations

+ Excellent attention to detail and ensuring all procedures are followed for best practice pre-service (revenue cycle) processes; with strong analytical skill to identify process fail points and improvement measurement implementation.

+ Ability to think on your feet with solution to immediate patient complaints; focus of service recovery

+ Ability to lead, motivate and inspire team to achieve excellence in best practice revenue cycle principles

+ Basic understanding of system integration with ability to assess and suggest efficiency with workflow through system optimization

+ Ability to create daily, weekly, monthly dashboards for ease of identifying revenue cycle vulnerabilities; create cash targets for point of service collection

Education: Associates Degree; Consider 5 – 7 years direct healthcare scheduling experience in lieu of degree

Licensure, Certification & Registration: CHAA (or acquired within first 2 – years)

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.