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Chief, Consumer & Business Affairs Representative/Emergency Appointment Homelessness

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Chief, Consumer & Business Affairs Representative/Emergency Appointment Homelessness

Salary

$114,232.80 - $177,655.44 Annually

Location

Los Angeles County, CA

Job Type

Full time

Job Number

CA1669J - EA

Department

CONSUMER AND BUSINESS AFFAIRS

Opening Date

01/16/2026

Closing Date

1/23/2026 5:00 PM Pacific

+ Description

+ Benefits

+ Questions

Position/Program Information

TYPE OF RECRUITMENT:

OPEN COMPETITIVE - EMERGENCY

EXAM NUMBER:

CA1669J-EA

FILING DATE:

We will be accepting online applications from Tuesday, January 20, 2026, at 8:00 a.m. (PT) until Friday, January 23, 2026, 5:00 p.m. (PT). All applications must be received before 5:00 p.m. (PT) on Friday, January 23, 2026, to be accepted.

The LA County Board of Supervisors recently declared a local state of emergency for homelessness (https://file.lacounty.gov/SDSInter/bos/supdocs/176661.pdf?) , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance abuse. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

The Department of Consumer and Business Affairs Office of Labor Equity Bureau, is seeking a qualified candidate to fill an emergency Chief, Consumer and Business Affairs Representative vacancy related to the homelessness crisis

Under the emergency order, applicants who meet all the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment toChief, Consumer and Business Affairs Representative.

Essential Job Functions

The Program Chief for the Office of Labor Equity will report directly to the Bureau Deputy Director to ensure quality control in the execution of their respective programs and make recommendations regarding the direction of programs, services, and policies. They will oversee communication and education of the Office of Labor Equity with external and internal partners including cultivating relationships with unions, County agencies, workforce development, immigration services, and agencies with legal and prosecutorial authority to identify solutions for workplace violations and provide comprehensive wrap around services. The key job duties of the Program Chief include but are not limited to:

Program Development and Management

+ Develops and executes a comprehensive suite of programs and advocacy strategies focused on vulnerable workers and addressing business practices that violate worker rights

+ Oversees the development, implementation, and evaluation of strategic solutions to evolving issues surrounding worker protection areas

+ Ensures that their respective programs continue to address the unique challenges faced by underserved populations and promotes equitable outcomes

Team Leadership and Development

+ Provides strong leadership to a team of professionals, fostering a culture of excellence, collaboration, and a deep commitment to serving disadvantaged communities

+ Recruits, trains, and mentors staff, promoting their professional growth and development, particularly in the areas of cultural competence and understanding of systemic barriers faced by marginalized populations

+ Fosters a positive work environment that values diversity, inclusivity, and equal opportunity.

Stakeholder Engagement and Community Partnerships

+ Collaborates with community partners to educate and create a culture of compliance in the County surrounding worker protection laws through establishing and expanding partnerships with both internal and external agencies including with the State, other local jurisdictions, philanthropy groups, nonprofits, industry representatives, and other community members and relevant entities focused on serving disadvantaged communities

+ Actively engages and seeks input from community members to ensure that initiatives reflect their voices and address their concerns effectively

Policy Advocacy and Systemic Change

+ Engages in the Memorandum of Understanding (MOU) and contracts with internal and external agencies to ensure implementation and development of programs that advance worker protections

+ Provides expert guidance and recommendations on policy matters that help advance vulnerable workers in close collaboration with the department's executive team

+ Develops and executes policies and procedures to govern OLE investigations and conducts research to support the analysis and strategy to resolve complex problems in specific areas of worker protections

Requirements

SELECTION REQUIREMENTS:

OPTION 1

Three (3) years of experience at the level of an Administrative Services Manager I* or higher, in the County of Los Angeles supervising staff engaged in assisting the public in connection with consumer complaints, court procedures, dispute settlement or mediation issues.

OPTION 2

Two (2) years of experience as a Consumer and Business Affairs Specialist in the County of Los Angeles providing consultative services on consumer protection issues to the management of the Department of Consumer Affairs.

OPTION 3

Five (5) years paid or unpaid experience supervising others in connection with developing and executing comprehensive programs and initiatives. One year of this experience must have been at a level which involved responsibility for the development and implementation of program policy.

You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

SPECIAL REQUIREMENTS INFORMATION

Acceptable classes at the level of Administrative Services Manager I are but may not be limited to: Consumer & Business Affairs Supervisor ** or Legislative Analyst*** or Health Program Analyst I****.

* Experience at the level of Los Angeles County's class of Administrative Services Manager Iis defined as i ndependently performing a full range of difficult to complex analytical assignments and making recommendations on complex issues which directly impact departmental programs and administrative operations, and which may be of a confidential or sensitive nature.

** Experience at the level of Los Angeles County's class ofConsumer & Business Affairs Supervisor is defined as supervising consumer affairs staff engaged in the delivery of department services to the public and providing administrative coordination for specialized consumer protection programs.

*** Experience at the level of Los Angeles County's class of Legislative Analystis defined as c oordinating and participating in the analysis of State and Federal legislative proposals affecting the delivery of local services by major departments of the County of Los Angeles.

**** Experience at the level of Los Angeles County's class of Health Program Analyst I is defined as participating in planning, implementing, administering, and evaluating mental health and public health programs.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions.

PHYSICAL CLASS:

Physical Class II – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Withhold Information

No withholds will be allowed. Required experience must be fully met and clearly indicated on the application on the last day of filling.

Out-of-class will not be accepted for this examination.

EXAM CONTENT

Before the end of your initial assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

Additional Information

APPLICATION AND FILING INFORMATION

Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information

Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please [email protected],[email protected], as well [email protected] [email protected] to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. The Department will not consider missed email notifications as an acceptable reason to authorize additional time to complete the application.

You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Plan to submit your online application well in advance of the above stated deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment .

Utilizing VERBIAGE from Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED.

Fill out the application and supplemental questionnaire completely. The acceptance of your application depends on whether you have clearly shown that you meet the requirements .

SOCIAL SECURITY NUMBER:

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. For more information, please contact the specific libraries directly.

NO SHARING OF USER ID AND PASSWORD:

All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

CALIFORNIA RELAY SERVICES PHONE:(800) 735-2922

ADA COORDINATOR PHONE:(213) 948-2895

TELETYPE PHONE NUMBER:(800) 899-4099

ALTERNATE TELETYPE PHONE NUMBER:(800) 897- 0077

DEPARTMENT CONTACT

Department Contact Name: DCBA Exams

Department Contact Phone: (213) 712-5473

Department Contact E-mail:[email protected]

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.

Testing Accommodations for Applicants:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.

Fair Chance:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.

Veteran’s Credit:

Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.

For more information on veteran’s credit, please visit:https://file.lacounty.gov/SDSInter/dhr/205102\_PPG\_115.pdf

Revised September 2025

For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)

01

The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the examination and asses desirable qualifications. CHECK YOUR ANSWER CAREFULLY. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. Be specific as possible and include all information requested. Comments such as "see resume or application" will not be considered as a response. All information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.

+ I understand the above information and instructions.

02

This position works directly in support of the County's response to homelessness.

+ I understand and am willing to perform all necessary work duties.

03

How many years of experience do you have at the level of an Administrative Services Manager I* or higher, in the County of Los Angeles supervising staff engaged in assisting the public in connection with consumer complaints, court procedures, dispute settlement or mediation issues?

+ I do NOT have this experience.

+ Less than three (3) years of experience

+ At least three (3) years of experience

04

For the experience you indicated in question #3, please include the following information:

-Payroll Title

-Employer

-Dates of Employment: From (mm/dd/yy) – To (mm/dd/yy)

-Number of employees you directly supervised

-Describe your experience including primary job functions and the type of work performed by the staff you supervised

Comments such as "see resume or application" will not be considered or credited. If you do not have experience in this area, please type "NA".

05

How many years of experience do you have as a Consumer and Business Affairs Specialist in the County of Los Angeles providing consultative services on consumer protection issues to the management of the Department of Consumer and Business Affairs?

+ I do NOT have this experience.

+ Less than two (2) years of experience

+ At least two (2) years of experience

06

For the experience you indicated in question #5, please include the following information:

-Payroll Title

-Employer

-Dates of Employment: From (mm/dd/yy) – To (mm/dd/yy)

-The area(s) of consultative services provided on consumer protection issues

Comments such as "see resume or application" will not be considered or credited. If you do not have experience in this area, please type "NA".

07

How many years of paid or unpaid experience do you have supervising others in connection with developing and executing comprehensive programs and initiatives?

One year of this experience must have been at a level which involved responsibility for the development and implementation of program policy.

+ I do NOT have this experience.

+ Less than five (5) years of experience

+ At least five (5) years of experience

08

For the experience you indicated in question #7, please include the following information:

-Payroll Title

-Employer

-Dates of Employment: From (mm/dd/yy) – To (mm/dd/yy)

-Number of employees you directly supervised

-Describe your experience including primary job functions and the type of work performed by the staff you supervised

Comments such as "see resume or application" will not be considered or credited. If you do not have experience in this area, please type "NA".

Required Question

Employer

County of Los Angeles

Address

**************

Los Angeles, California, 90010

Website

http://hr.lacounty.gov

Please verify your email addressVerify Email