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*About the Operational Services Division (OSD) * The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts. OSD ensures that state procurements deliver best value and utilize fair, open, and competitive practices. The agency also helps thousands of businesses offer products and assistance to state agencies, local governments, and other public bodies - creating opportunities that contribute to economic growth and development. We work at the nexus between government and business and are privileged to make connections that support both sectors. *Join our Dynamic Team * OSD's dynamic team is guided by the following values: SERVICE, PARTNERSHIP, CREATIVE- PROBLEM SOLVING and RESPONSIVENESS. Our flexible, hybrid work environment fosters work-life balance and collaboration, allowing us to effectively serve our state agency and local government partners so they can achieve their goals on behalf of the people of Massachusetts. You’ll be a great fit for our team if you believe in making state government work better, are forever curious and love building relationships and knowledge with partners in the public and private sectors. We look for people who are able to take initiative with a strong sense of urgency and enthusiasm, stay current on evolving policies, practices, industry and market trends, and consistently bring fresh ideas that contribute to a culture of innovation. *The Office of Vehicle Management (OVM)* OVM is the Commonwealth’s central fleet authority, responsible for the strategic oversight, policy development, and operational support of state-owned Executive Branch vehicles. OVM manages a diverse fleet that supports public safety, human services, environmental protection, and general government operations across 40 agencies. The unit sets fleet standards, administers vehicle acquisition and disposal programs, oversees maintenance and utilization, and leads statewide initiatives such as fleet electrification and sustainability. Through a combination of policy leadership, data driven decision making, and cross agency collaboration, OVM ensures the fleet is safe, compliant, cost effective, and aligned with the Commonwealth’s long term operational and environmental goals. Under the supervision of the Director of Fleet Policy and Administration within the Office of Vehicle Management (OVM), the Fleet Benchmarking & Reporting Analyst will be responsible for leading data-driven efforts to enhance the efficiency, compliance, and sustainability of the Commonwealth’s fleet operations. This role focuses on benchmarking, reporting, continuous improvement initiatives, and agency engagement. The analyst will establish & track key performance indicators (KPIs), ensure adherence to fleet best practices and Commonwealth goals/objectives, and collaborate with agencies to improve fleet performance, cost-effectiveness, and sustainability. __ *_Key Responsibilities_: * * Develop and maintain a Fleet Scorecard using Qlik Business Intelligence tools to track agency performance against industry benchmarks. * Analyze fleet and Surplus data to identify trends, inefficiencies, opportunities for cost savings, and revenue generation. * Prepare and deliver reports, presentations, and data analyses to the Director of Fleet Policy and Administration. * Lead total cost of ownership (TCO) analysis, tracking, and reporting. * Support fleet electrification progress tracking and reporting. * Serve as the Agency Reporting Liaison, strengthening relationships between OVM and state agencies. * Prepare and distribute monthly reports to agency fleet managers, including KPIs on vehicle utilization, compliance, and electrification progress. * Organize and present at annual agency fleet reviews. * Organize, create, and distribute content for OVM’s quarterly outreach presentations and the Annual OVM Fleet Day. * Support ongoing continuous improvement initiatives to enhance fleet operations. * Ensure compliance with preventative maintenance requirements and support agencies in tracking adherence. * Research and implement industry best practices to align OVM policies with national fleet standards. * Manage vehicle recall program, and track completion to ensure safety issues are addressed. * Provide operational backup for the Vehicle Equipment Coordinator. * Other duties as assigned by the Director of Fleet Policy and Administration. __ *_Preferred Qualifications_: * * Comprehensive knowledge of fleet management principles and practices. * Familiarity with fleet sustainability initiatives, including electric vehicle (EV) adoption. * Strong analytical skills with experience developing Fleet KPIs, Scorecards, and reports. * Experience supporting continuous improvement initiatives and ensuring compliance. * Demonstrated ability to analyze data, draw conclusions, and make recommendations. * Experience with business intelligence tools such as Qlik, Tableau, or Power BI. * Experience interpreting and synthesizing large datasets. * Exceptional customer service and relationship management skills. * Strong organizational skills and attention to detail. * Ability to communicate effectively across all verticals and agencies. * Experience working with Microsoft Office products. * Experience working with Fleet Information Management Systems. *__* Candidates should submit a resume and cover letter outlining their experience and interest in the position. The Operational Services Division values staff diversity and contributions to an inclusive working and learning environment. *_DEI Value Statement:_* Diversity, Equity, and Inclusion are integral to the Operational Services Division’s (OSD's) mandate to oversee transparent and equitable practices through a variety of public services and programs within the Commonwealth of Massachusetts. OSD commits to cultivating and nurturing a diverse workforce, which is reflective of the communities we serve and recognized as our greatest strength. Diversity, Equity, and Inclusion are our core principles, guiding us in who we aspire to be in our business operations and partnerships. ** ** *First consideration will be given to those applicants that apply within the first 14 days.* MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis, program administration, or program management or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.* II. A Graduate degree with a major in business administration, budget management, public administration, industrial engineering or industrial management may be substituted for a maximum of three years of the required experience.* III. A Bachelor's degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.* *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. NOTE: Educational substitutions will be permitted for a maximum of three years of the required experience. _*Comprehensive Benefits*_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.* The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. **Job:** **Administrative Services* **Organization:** **Operational Services Division* **Title:** *Fleet Benchmarking & Reporting Analyst* **Location:** *Massachusetts-Boston-1 Ashburton Place* **Requisition ID:** *260000E8*