"Alerted.org

Job Description

Overview

M1 Global is seeking a S ecurity Operations Center (SOC) Supervisor to lead and oversee a site level SOC team, ensuring security remains a cornerstone of operational. This role involves leads a team of SOC Analysts, optimizing real-time monitoring and response processes, and driving strategic improvements to physical security operations.

Key Responsibilities

+ Operational Oversight & Resource Management: Involves maintaining daily schedules to ensure consistent post coverage and staffing.

+ The service is responsible for delivering timely and accurate incident reporting and collecting key operational metrics for performance analysts.

+ Support & Quality Assurance: Provides crucial information from centralized security systems to support field operations.

+ The service delivers investigative support for security incidents and internal audits and ensures continuous quality assurance across all services.

+ Monitoring Analysis & Communication: Functions as the primary point of contact for the continuous monitoring of all physical security systems (access control, alarm, CCTV) and provide timely communications and actionable intelligence derived from this oversight.

+ Supervise and mentor a team of SOC Analysts, including scheduling shifts, performance evaluations, and professional development

+ Lead crisis communication and response efforts, including directing team actions during incidents and supporting business continuity planning

+ Review and compile documentation for reports, audits, investigations, and compliance purposes

+ Monitor team performance metrics, identify training needs, and facilitate drills, tabletop exercises, and ongoing education

Required Qualifications

+ Bachelor’s degree in security management, criminal justice, information technology, or a related field (or equivalent experience preferred )

+ 5 + years of SOC experience with at least 2 of those years in a supervisory role within a SOC, command center, or physical security operations

+ In-depth knowledge of video surveillance, access control, intrusion detection, and alarm systems

+ Proven leadership skills with experience in team management, conflict resolution, and performance coaching

+ Exceptional situational awareness, decision-making, stress management, and strategic thinking abilities

+ Ability to work flexible hours, including oversight of rotating shifts, nights, weekends, and holidays

Pay & Benefits

+ Competitive salary commensurate with experience

+ Comprehensive medical, dental, and vision insurance

+ Generous paid time off and holidays

+ 401(k) with company match

+ Ongoing training, leadership development, and career advancement opportunities

We are Equal Opportunity Employer

Requirements