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Job Title: Technical Delivery Manager – Infrastructure

Job Location- Fully Onsite- Billerica, MA USA

The Technical Delivery Manager – Infrastructure is responsible for the end‑to‑end delivery of infrastructure services and projects for onshore clients. This role requires strong technical expertise across IT infrastructure domains, exceptional project management capabilities, and proven leadership in managing distributed teams. The ideal candidate will act as a trusted client advisor, ensuring seamless service delivery, operational excellence, and strategic alignment with business objectives.

In this role, you will

1. Infrastructure Delivery & Technical Expertise

Oversee the delivery of core infrastructure services including servers, storage, networking, cloud, virtualization, and security solutions.

Provide hands on technical guidance and ensure adherence to industry best practices, compliance frameworks, and security standards.

Drive initiatives focused on automation, standardization, and operational optimization to improve efficiency and quality.

Evaluate emerging technologies and recommend solutions aligned with client needs and organizational goals.

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2. Project Management

Lead the planning, execution, and delivery of infrastructure projects within defined scope, timelines, and budgets.

Identify and manage project risks, dependencies, constraints, and change requests effectively.

Ensure comprehensive documentation, governance adherence, and timely reporting across all phases of the project lifecycle.

Coordinate with cross functional teams to ensure seamless project execution and transition to operations.

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3. Client Management & Relationship Building

Serve as the primary point of contact for client stakeholders, ensuring transparency and trust.

Build and maintain long term client relationships by consistently delivering high quality services and understanding evolving business needs.

Translate client requirements into scalable infrastructure solutions that align with strategic objectives.

Manage client expectations, facilitate regular communication, and ensure high levels of satisfaction.

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4. Reporting & Governance

Prepare and deliver regular status updates, dashboards, and performance metrics to clients and internal leadership.

Ensure adherence to SLAs, KPIs, and contractual deliverables across infrastructure services and projects.

Conduct governance reviews, audits, and continuous improvement assessments to maintain service excellence.

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5. Leadership & Team Management

Lead and mentor both onshore and offshore delivery teams, fostering a culture of collaboration, accountability, and continuous improvement.

Oversee resource planning, workload distribution, performance management, and skills development.

Encourage innovation, process improvements, and best practice adoption across delivery teams.

Act as an escalation point for technical and operational issues, driving timely resolution.

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6. Individual Contribution

Demonstrate hands on involvement in high priority technical and delivery activities when required.

Serve as a subject matter expert (SME) in infrastructure technologies, delivery methodologies, and operational processes.

Provide technical oversight, troubleshoot complex issues, and guide teams through critical incidents or transitions

What you’ll need to succeed (required skills)

+ Strong hands‑on expertise across core infrastructure domains (servers, storage, networking, cloud, virtualization, security).

+ 14+ years of experience delivering complex infrastructure projects within scope, timeline, and budget.

+ Solid understanding of ITIL processes, operational governance, and incident/problem/change management.

+ Demonstrated ability to manage client relationships, translate business needs into technical solutions, and drive stakeholder alignment.

+ Leadership experience managing onshore/offshore teams, including coaching, resourcing, and performance management.

+ Proficiency in automation/scripting (PowerShell, Shell, Python) and strong analytical, communication, and problem‑solving skills.

Preferred Skills

+ Certifications such as ITIL, PMP/PRINCE2, and cloud credentials (Azure/AWS/OCI).

+ Experience with infrastructure automation tools (Terraform, Ansible) and DevOps concepts (CI/CD, containers).

+ Master’s degree or advanced expertise in governance frameworks, security standards, or large‑scale enterprise environments.

Salary and Other Compensation:

The annual salary for this position is between $ 100,000 to $137,000 depending on experience and other qualifications of the successful candidate.

**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance

+ Paid holidays plus Paid Time Off

+ 401(k) plan and contributions

+ Long-term/Short-term Disability

+ Paid Parental Leave

+ Employee Stock Purchase Plan

Cognizant will only consider applicants for this position who are legally authorized to work in USA without requiring employer sponsorship, now or at any time in the future.

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, **this is an onsite position requiring 5 days a week at the client site in Billerica, MA USA.**

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

•Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.