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**Job Title:** Printer Maintenance Associate

**Location:** St. Louis, MO

**Job Type:** Hourly Consultant

**Hours:** Monday to Friday 8am - 5 pm

**Pay:** $18.91 - $23.36

This position does require 25%-50% Driving, using your own personal vehicle. Mileage is reimbursed. Must have a valid US Driver's license and no more than on moving violation in the past three years.

Essential Functions:

+ Serve as the primary customer contact for equipment support and service

+ Coordinate Move/Add/Change (MAC) processes

+ Provide ongoing end-user training on office equipment

+ Perform basic device cleaning and replacement of operator-accessible parts and consumables per equipment specifications

+ Perform break-fix activities (approximately 70% of role responsibilities)

+ Provide IP address support and perform basic equipment problem diagnosis

+ Act as point of contact for equipment removal and delivery for onsite support

+ Contact service providers as required (Xerox and third-party vendors)

+ Utilize Xerox web-based applications, including Service Call Handling

+ Accurately report service calls and equipment activity in Xerox-designated systems

+ Provide onsite support for remote service calls; driving may be required

+ Download and install printer drivers on end-user equipment

+ Perform printer mapping to PCs as required

+ Escalate printer network issues to appropriate resources

+ Perform physical and remote device management and control

+ Configure devices (IP addressing, scanning templates, user access levels, scan-to-file/email, etc.)

+ Monitor and apply current software updates and patches

+ Serve as onsite contact for remote solve resolutions requiring technical expertise

+ Manage non-Xerox devices as required

+ Perform remote device monitoring and remote solve using Xerox Device Management tools

+ Identify and promote Xerox Office Solutions

+ Proactively manage consumables and supplies using the DOS calculator

+ Maintain onsite operator-replaceable parts inventory

+ Collect equipment meter readings and submit for billing

+ Perform data entry for activity and asset tracking

+ Manage and maintain onsite parts inventory using PM4

Skills:

+ Ability to lift and move up to 50 pounds

+ Ability to read, write, and follow basic English instructions

+ Strong customer service and communication skills

+ Ability to manage multiple tasks and prioritize workload

+ Ability to work with minimal supervision

+ Basic equipment problem-solving and diagnostic skills (training provided)

+ Customer issue resolution skills, including escalation when necessary

+ Ability to coordinate tasks to ensure fulfillment of Statements of Work (SOWs)

+ Ability to track and report account information as required

Experience:

+ 1–2 years of relevant experience resolving customer and equipment printing issues

Education:

+ Minimum High School diploma or equivalent

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Emily Drew** at **[email protected]** . Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.