• Senior Manager, Store Operations

    Crate & Barrel (Northbrook, IL)


    Maximize company sales growth and profitability by leading, planning and managing strategic initiatives that drive store performance, operational excellence and the customer experience. Focusing on profitability, back of house efficiency, inventory management and overall process improvement as directed and in partnership with the Senior Vice President of Store, Regional Directors and Senior Director of Store Operations.

     

    A day in the life as a Senior Manager, Store Operations:

    + Lead P&L efficiencies across controllable expenses through goals and tracking, process changes and leadership support and education

    + Lead BOH standards - including reengineered and optimized layout, process to meet customer demand allocation and drive overall efficiencies

    + Partner with Supply Chain to improve the customer experience through root cause analysis, system enhancements, and process changes across the network

    + Develop and lead initiatives that drive results and profitability - deliver, track and iterate initiatives with store leadership

    + Drive process improvement for stores - continually removing or streamlining work that does not enhance the customer experience - identify upstream, root cause issues impacting customer and associate experience utilizing store feedback, data, and field experience - work with partners to develop and deploy solutions

    + Lead areas of expertise in cross functional routines with a strong point of view empowered through data analysis, store feedback, and strategic goals

    + Negotiate across partners on emerging work assignments - when to lead, participate, and/or move accountability to appropriate department and/or team

    + Perform stakeholder responsibilities as assigned

    + Partner with Technology on continual enhancements in all systems, technology and devices - internal and 3rd party - relevant to area of expertise

    + Support CB2 in all functions applicable

    + Lead performance for direct reports by communicating strategy, setting clear expectations, providing feedback and coaching, and holding associates accountable to high standards

    + Lead talent routines for direct reports and participate for full team

    + Lead developmental experiences, education, and growth mindset discussions for team

    What you’ll bring to the table…

    + Strong ability to create and drive strategic roadmap for area of expertise - align, partner, and continuously update store leadership and partners on progress

    + Seasoned skill in driving profitability through the creation of process and driving efficiencies and improvement in process, systems and leadership resources

    + Demonstrate ability to innovate and be creative with resources - willingness to take risks to discover new ways of approaching work

    + Demonstrate high level execution and project management skills - scoping, planning, leadership, delivery, follow up

    + Ability to use data insight to assess, make decisions, and track results and trends

    + Strong communication skills in developing content, training and presentations for area of expertise

    + Passion for retail environment with demonstrated commitment to side by side in store experience and team interactions

    + Proven high energy, urgency, and positive growth mindset

    + Strong initiative and drive for continuous improvement

    + Seeks out new opportunities, thrives on change, able to read the scene and adapt to situations and expectations quickly and independently

    + Ability to quickly and effectively assess, flex, and shift own and team work to meet ongoing business priorities

    + Drive to build personal capacity for more and different work through productive process and work habits

    + Actively develops self and advocates for growth and new opportunities

    We’d love to hear from you if you have…

    + 7+ years retail operations, supply chain, store planning or equivalent experience

    + 2+ years supervisory or leadership experience

    + Facility with Google, Microsoft work suite, micro strategies, and tools needed to perform functions, preferred

     

    Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.