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Summary This position is assigned to the Non-Appropriated Fund (NAF) Pacific Beach Recreation Lodging Property, Fleet and Family Readiness (FFR), Commander, Navy Region Northwest. Pacific Beach is a mid-size lodging facility that includes a restaurant, bar, gift shop, RV and camp sites and cottages. The purpose of the position is to manage daily guest services operations to include group and individual reservations, front desk operations, and the gift shop. Responsibilities Guest Relations and Front Desk Operations: Supervises and performs front desk operations including reservations (groups and individuals), cashiering, check-in, check-out, room assignments, and inventory control. Coordinates with relevant department heads for routine operational issues and to resolve administrative problems and complaints. Coordinates with housekeeping department to ensure rooms are ready for occupancy. Ensures areas of responsibility operate in accordance with established instructions and procedures. Ensures guest privacy and security measures are always maintained. May be accountable for a change fund, prepare and deposit cash receipts. Coordinates with Region Business Office on group billing, group contracts, and direct billing. Performs other related duties as assigned. Supervisory duties may include: Establishes objectives, planning, and priorities for accomplishment of workload either directly or through subordinate supervisors. Ensures weekly labor schedules are prepared and ensures that labor is adjusted to fluctuations of revenue and workload requirements in a timely manner. Works to improve quality of work and devises strategies for cost and timesaving. Conducts meetings with employees on a regular basis to discuss new and novel techniques for increasing business and promoting industry. Manages personnel resources assigned to the facilities including effective workforce utilization and position management and resolving minor grievances and complaints. Monitors and approves or disapproves timekeeping and leave requests. Establishes performance standards, provides continuous feedback, and conducts annual performance reviews of staff. Issues or recommends employee recognition and awards. Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary. Interviews and recommends candidates for selection for hire, promotion, or reassignment. Performs other related supervisory duties as assigned. Requirements Conditions of Employment Qualifications Requires two years of general experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to hospitality functions. Requires minimum one-year specialized experience relative to managing front desk or retail operations. Education Requires two years of general experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to hospitality functions. Requires minimum one-year specialized experience relative to managing front desk or retail operations. Additional Information Pacific Beach Hiring Event Join us for our Hiring Event at Navy Rec Lodging Pacific Beach, Bldg. 113 on February 11th, from 11:00 AM to 15:00 PM. On-the-spot interviews Job offers available Resumes are not required but are strongly encouraged Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.