"Alerted.org

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Chief of Staff, Technical Programs & Strategy

What does a successful Chief of Staff, Technical Programs & Strategy do at Fiserv?

A successful Chief of Staff, Technical Programs & Strategy at Fiserv will partner closely with the Head of Engineering (CTO) and the leadership team as a force‑multiplier—turning strategic priorities into predictable execution, removing organizational friction, and enabling engineering teams to deliver high‑impact results. You combine technical credibility with program and people leadership to drive outcomes across complex, cross‑functional initiatives.

What you will do:

+ Translate executive strategy into actionable roadmaps, OKRs and quarterly objectives for engineering and product; own program rollout, prioritize initiatives and drive follow‑through to measurable outcomes.

+ Lead high‑visibility technical programs end‑to‑end: plan milestones, manage scope and interdependencies, surface and mitigate risks, and remove cross‑team blockers to ensure on‑time, on‑scope delivery.

+ Design and scale engineering operations and governance (release, incident, design‑review, CI/CD): define and track KPIs for quality, velocity and reliability, run retrospectives and continuous‑improvement initiatives to reduce cycle time and increase reliability.

+ Serve as the primary integrator and communicator across engineering, product, go‑to‑market and executive stakeholders: prepare concise executive briefings, status reports and board materials; facilitate architecture, security and compliance reviews to maintain standards and alignment.

+ Drive resource and capacity decisions and manage external partnerships: lead headcount prioritization, contractor/vendor and budget trade‑offs; manage strategic vendor and cloud provider relationships, negotiate SLAs, and advise on organizational design, career paths, onboarding and leadership development.

What you will need to have:

+ 20+ years of professional experience in technology, engineering or related fields.

+ 5+ years of demonstrated experience driving cross‑functional strategy execution and leading complex technical programs end‑to‑end.

+ Proven, metrics‑driven impact across three core domains—engineering processes, delivery performance and incident management—with hands‑on experience in three operational areas: resource/capacity planning, vendor management and organizational design; strong technical literacy to engage with architects on architecture, security and operations.

+ Bachelor’s degree in Computer Science, Engineering or related field preferred; advanced degree a plus.

What would be great to have:

+ Inclusive engineering leader with a track record of measurable people outcomes — e.g., improved retention or engagement by ~10–25% within 12–18 months and experience scaling team headcount while improving diversity representation.

+ Strategic operator who drives measurable delivery results — e.g., has led 3–7 cross‑functional technical programs per year and delivered ≥80% of program milestones on schedule while translating priorities into quarterly OKRs.

+ Deep technical enabler with measurable operational impact — e.g., led architecture/security/CI‑CD initiatives that reduced cycle time or MTTR by ~20–40% and mentored 10+ engineers; advanced technical degree is a plus.

Salary Range

$155,000.00 - $258,000.00

_These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ._

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please:

+ Apply using your legal name

+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.