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Job Description

The Director of Operations is responsible for the leadership and oversight of the Information Technology, Operations and Strategic Projects, Marketing and Business Development, New Business Intake, Professional Development, and Human Resources functions of the firm. This role will report to the Chief Executive Officer and work closely with the other members of the senior management team and firm’s Executive Committee. This role will be a member of the Firm’s Board of Directors, on an advisory basis.

• Oversee all operations and business activities within the Information Technology, Operations and Strategic Projects, Marketing and Business Development, New Business Intake, Professional Development, and Human Resources departments to ensure they produce the desired results and are consistent with the firm’s overall strategy and mission.

• Achieve operational KPIs as set by the CEO including managing total non-timekeeper compensation, meeting operational SLAs, and delivering projects on timeline, budget, and with expected impact.

• Manage the operational, staffing, and project budgets for the assigned departments to ensure efficient use of firm resources, including working with the Office of Managing Principal on approval of discretionary and strategic marketing initiatives.

• Review financial and non-financial reports to devise solutions to issues or improvements to firm processes.

• Work with the Directors of Information Technology, Operations and Strategic Projects, Marketing and Business Development, New Business Intake, Professional Development, and Human Resources to ensure effective and efficient operations, performance which meets or exceeds departmental and firm targets, and that operational and strategic goals are achieved, as defined and appropriate for each department.

• Coordinate with the Director of Marketing and Business Development and Office of Managing Principal to provide effective and efficient marketing and business development support to the attorneys.

• Lead and motivate direct reports to advance employee engagement and develop a highly performing managerial team.

• Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders for questions about the firm’s operations and performance.

Targeting between $250-300K base salary

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 10+ years of experience in a senior management role working with teams of diverse roles and capabilities.

• Preference for 5+ years of experience working in a law firm or other professional service organization.

• Exceptional skills with office productivity software (MS Office), especially Microsoft Excel for data analysis, performance modeling, and reporting.

• Strong understanding of the standard operating procedures and processes involved in running a professional services organization; law firm experience is preferred. East coast location based